Discuss this quote in relation to Nelson Mandelas inaugural address Essay

Talk about this statement according to Nelson Mandelas debut address - Essay Example Mandela carefully tended to various issues that confronted the nation previously while endeavoring to find some kind of harmony between the minority white and the dominant part blacks. The talks raises pays a specific intrigue to the feeling of the crowd, a perspective that lessens the strain and feelings that could have emerged. Mandela calls attention to various issues that South Africa requires including solidarity, resistance, and building up the picture of the nation. In his location, Nelson Mandela utilizes various phonetic gadgets to convey to the individuals of South Africa while conveying his first debut service in the University of Pretoria. The way that he is certifiably not a local English speaker shows a highlight in his way to express the English words. The accentuation of his discourse is very amazing. Likewise, he shows great order of language and utilizations an allegorical language that has a decent decision of semantics and lexical gadgets. The selection of words in each sentence has been painstakingly done so as to pass on a particular message toward the South Africans just as the remainder of the world. His discourse shows a devotion to join South Africans all together that the world may have a perspective on what it implies be have request, balance, equity, and opportunity. The phonetic authority of Mandela in this discourse affirms Boussoffara-Omar’s (2011) saying that, â€Å"linguistic decisions and digressive practices are never ‘value-free’ or nonpartisan, they are constantly arranged in accounts, regardless of whether they are close to home, nearby or global†. In the debut discourse, Mandela is efficient in the manner in which he presents issues. Interestingly, he presents a welcome that recognizes all the members in a unique manner. He alludes to them utilizing profoundly noble words, â€Å"majesties, highnesses, recognized visitors, confidants, and friends.† This initial articulation gives an exceptional gratefulness toward the South Africans just as the others from the

The Advantages And Disadvantages Of Partnering Construction Essay

The Advantages And Disadvantages Of Partnering Construction Essay Cooperating can be an extremely effective approach to commission the structure and work of development ventures, from the one of a kind to the more typical and tedious form. This paper gives an outline of the cost, benefits and the potential downsides of banding together, additionally depicting and looking at the three kinds of joining forces (1) I.E Undertaking cooperating : objective driven, strategic and present moment in approach utilized on a solitary venture Vital joining forces: long haul partnerships that proceed over a progression of undertaking openings System understandings: a half and half, which bundles a progression of activities having a realized life expectancy. (2) Generally the development business had a structure dependent on the evident status of different callings and exchanges. Yet, it gave no express coordination or control. Customers managed an industry that seemed riotous by utilizing serious tenders and intense agreements to secure their own interests.(1) The way that cooperating has gotten so well known as of late development has seen an assortment of new agreements rise and a few extensions on the more customary ones to suited joining forces, this paper will likewise investigate these. joining forces is an administration approach utilized by at least two associations to accomplish explicit business targets by amplifying the viability of every member assets (Bennett and Jayes (1995) When looking legitimately into venture and vital collaborating Research appears past sensible uncertainty that, appropriately applied banding together decreases the value customers pay for a given structure. Simultaneously experts, contractual workers and pros procure superior to ordinary benefits and the industrys workforce discover their work all the more compensating in each sense (1) Common advantages from banding together would be Decreased introduction to prosecution. Improved undertaking results as far as cost, time and quality. Lower managerial and lawful expenses. Expanded open door for development and worth designing. Expanded odds of monetary achievement. The expense of setting up joining forces key, and the acquirement issue is one to be tended to. This should progressively tended to as the economies and levels of customer fulfillment reduce if the exercises learnt and the advantages of a nearby working relationship on one anticipate the expectation to absorb information can't be conveyed across ventures. The response to this is move away from venture banding together towards vital cooperating which sees collaborating being used for some activities and gives altogether improved outcomes including: Proceeding with cost decreases Customized administration arrangement Customer fulfillment Rehash business Improved turnover and benefit Execution enhancements over generally and the board approaches by venture groups utilizing joining forces effectively Development Costs Development times Conventional Approaches 100 100 The board Approaches 85 70 Task Partnering 70 60 Key Partnering 60 50 Key Collaborative working 50 20 (fig 1) source 1 Downsides of banding together Given the idea of progress it can draw-out analysis from specialists and scholastics and banding together is the same. The accompanying reactions distinguish by ranking directors. Associations attempting to build up collaborating society for explicit undertakings face extreme issues when they need to utilize ferocious rivalry to win different ventures. Present day types of decentralized dynamic sabotage collaborating as choices by one division are negated somewhere else. Business real factors that expect firms to have elective providers and numerous clients, restrain the improvement of profound cooperating connections The open correspondence required by joining forces is repressed when one accomplice likewise works with anothers contenders. Joining forces connections repress firms from growing increasingly productive new organizations. These are only a portion of the downsides related with banding together and ranking directors and scholastics have a lot more reactions yet this should fill in as an update that joining forces isn't simple and must be taken a stab at by completely included, however the proof is there to demonstrate the monstrous points of interest documented through effective collaborating. costs An underlying speculation must be made before any advantages can be harvested by any gathering. These expenses incorporate time spent by senior administration setting up the methodology, cautious group choice systems, and preparing and collaborating workshops. This is another explanation key banding together is such a favorable position however it bodes well for cooperating connections to create on littler tasks so as to minimize expenses. When going into a collaborating understanding all gatherings ought to examine how the task ought to be run, they should all be sure and veritable about working helpfully and any worries ought to be talked about before going into a banding together understanding. gatherings should all be sure about their own advantages and concerns they may have, this may once in a while mean passing up terrible tasks yet by just being straightforward and clear from the beginning can joining forces be a triumph. At the point when all gatherings are settled on a banding together workshop ought to be held, this is the reason for building up helpful relationship and cooperation. Any gathering that could have a heading on the final product ought to go to these workshops. It ought to be held by an authority joining forces facilitator as it help to expand view and spotlight on the activities generally speaking achievement. A lot of common destinations ought to be drawn up by all gatherings this assists with receiving a success win demeanor, this urges all required to concentrate on hitting targets achiving objectives and delivering an incentive for one another. Which means all gatherings will make more benefit and the customer will save money. Some shared targets would be: Incentive for cash Ensured Profits Solid development Expenses inside concurred spending plan Handover on schedule Cost decrease Brilliant site offices Safe development Mutual dangers Improved productivity for clients No cases Compelling gatherings Mutual utilization of PC frameworks Opportune structure data Mutual Information Quick development So as to keep up effective joining forces all through various activities its a smart thought to hold workshops all through the undertaking and hold I last workshop that recognizes issues and exercises learned by the past venture. Cooperating contextual analyses. Cooperating for social lodging restoration. Contextual analysis Reference: Housing Forum HF175 The London district of Camden utilized cooperating for the restoration of 2,500 properties, collaborating with Willmott Dixion and Llewellyn. The fundamental befits were: The customer spared over  £500,000 from a  £7.8m financial plan. Time scale was increasingly exact with 74% beginning on schedule and 70% completing on schedule. Occupants were significantly more joyful with less that 1% submitting questions. There were no proper questions or claims, unavoidable expansions of time and the expenses of important extra work were concurred rapidly in the soul of cooperating. The legally binding dangers are likewise decreased by joining forces. Contextual analysis reference: 010 A high hazard venture for the development of the Tunstall Western detour was finished 10 weeks ahead of schedule inside financial plan and to an elevated requirement of value on account of key joining forces. Claims as high as 6M were maintained a strategic distance from by chance administration and critical thinking, Project was conveyed almost a 1m under financial plan and every last record were settled inside half a month of finishing development work, improving income and spending control. Kinds of agreements. Since thought of collaborating has gotten so mainstream in the UK contracting scene that there are currently a few standard structure cooperating understandings accessible, for single activities (venture joining forces ) just as for different tasks extra time (key banding together). A case of the previous kind is the ACA standard type of undertaking collaborating PPC 2000 (Mosey 2003). Here, the key partners of a task for example the customer temporary worker, experts and key masters, sign just one single incorporated agreement ( no different agreements are required, for example, arrangements of experts or building contracts). Other standard structures for joining forces, for example, x12 of NEC 3, don't make a muti-party contract. Key collaborating interestingly, includes growing long haul duties from the two gatherings in the agreement. The point is to move the focal point of consideration away from getting the least expensive or snappiest answer for a specific activity, and toward s building up a more drawn out term comprehension of the motivations behind the undertaking, and comprehension from the two gatherings about what each other whats to escape the venture. These polices have their underlying foundations in across the board business practice where long haul connections empowers purchasers and dealers keep away from belligerent debates in light of the fact that the relationship turns into a significant piece of the procedure. The basic component of vital joining forces is that it gives a strategy for to choosing a contractual worker (or other provider) other than the more conventional methodologies of serious offering. Instances of a norm - structure plan for key cooperating are the JCT FA 05), NEC 3 system Contract and the ICE Partnering Addendum. (Development contracts: law and the executives by john Murdoch and will Hughes pg 95 Any agreement utilized ought to accomplice predisposition, most standard agreements dont encourage for banding together, customary agreements require terms that need arranging this regularly obliterates joining forces perspectives. Indeed, even such a significant number of firms require the security an agreement gives, if so its sensibly settled that the task cooperating contract (ppc2000) and the NEC building and development contract with the joining forces choice are the best to go for. Structure Structure understandings are utilized by significant customers, they give an asset pool of capable experts, contractual workers and authority. They build up an establishment for exchanges over future agreements with a predetermined number of firms. These are standing o

Understanding Food Addiction As The Neurophysical Cause Of Obesity

Understanding Food Addiction As The Neurophysical Cause Of Obesity Free Online Research Papers Theoretical Corpulence is an exceptionally normal condition in our general public. In the United States, weight is second just to tobacco as the main source of preventable demise, and the hole is developing nearer consistently. Corpulence has become a plague today. How and for what reason can an individual eat such a great amount of nourishment until their very life is in danger? The appropriate response is nourishment enslavement. At the point when the utilization of nourishment turns into an ongoing occasion, not for endurance bramble for joy as well as physical reliance, it is known as a compulsion. Nourishment habit can be contrasted with substance maltreatment with discover striking similitudes. Explicit nourishments are fit for advancing enslavement like conduct and physical changes in the mind. Understanding Food Addiction As The Neurophysical Cause of Obesity Nourishment fixation is frequently analyzed by a fixation of nourishment, weight and a general loss of power over how much nourishment is eaten. It remembers an enthusiastic quest for a change for passionate state by over and again eating different sorts of nourishment in any sum just so as to hoist ones disposition. Frequently these eating exercises are done in spite of the risk of unfavorable outcomes. The genuine term nourishment fixation is characterized as a physical, biochemical state of the body that makes desires for refined starches, sugar and fat (Katherine M.A., Ann, 1996). These desires and their basic natural chemistry can be contrasted with a drunkards cutting for liquor or an addicts wanting for drugs. In the nourishment addicts mind, there is a consistent distraction with musings about getting, planning and eating nourishment. Since the nourishment fiend for the most part eats excessively, the outcome is putting on weight, which in the long run prompts stoutness. The clinical network everywhere had not yet completely grasped the likelihood that nourishment can be addictive. Until the mid 1930s, society treated alcoholics a similar way that it treats nourishment habit today. Since compulsion is a conduct issue, one must choose whether or not dependence on nourishment can truly be approached fixation. The Diagnostic and Statistical Manual for Mental Disorders, or the DSM IV-TR, has seven named standards for substance reliance (APA, 2000): 1. Tolerance to substance. 2. Withdrawal side effects from substance. 3. Taking the substance in bigger adds up to calm withdrawal. 4. Persistent want or fruitless exertion to control utilization of substance. 5. Spending a lot of time acquiring or recouping from impacts of substance. 6. Giving up social, word related or recreational exercises due to substance. 7. Continuing utilization of substance notwithstanding information on causing or intensifying a physical or mental issue. These seven standards can be utilized to qualify dependence on any substance. Nourishment ought not be avoided. The facts demonstrate that specific nourishments, much the same as specific medications, can be addictive. The normal factor is the refinement procedure. Addictive nourishments have a similar beginning as addictive synthetic compounds. They were at one time a type of vegetation that has experienced the refinement procedure so as to be ingested into the body by eating, drinking, breathing in or infusing (Katherine M.A., Ann, 1996). The refinement procedure encourages fast ingestion of substances into the circulation system which viably adjusts mind science and changes in disposition by flooding the cerebrum with synapses, especially dopamine. Nourishment addicts look for this temperament change by eating refined and handled nourishment. This outcomes in transient highs, trailed by long haul lows and despondency. So as to stay away from the low, the fanatic eats more nourishment to feel much improved. Shockingly for most, the response is that they regularly feel more awful in light of the fact that in doing as such, the cerebrum is overflowed with synapse action. The cerebrum synthetic dopamine †the synapse related with activating sentiments of fulfillment and delight †assumes a noteworthy job in the eating examples of a nourishment someone who is addicted. As indicated by an examination done at Brookhaven National Laboratory, look into researchers have connected dopamine to numerous compulsion related exercises seen in corpulent subjects (Wang et al, 2001). Dopamine is a compound that assists people with feeling delight when eating nourishment. This marginally high inclination is a piece of our framework that makes us need to look for and eat nourishment at standard interims all together for the species to make due after some time. Be it that this framework has a characteristic premise that helped our precursors keep on living on this planet, today nourishment isn't simply observed a method of endurance, however as joy for the nourishment someone who is addicted. At the point when an individual indulges, dopamine is overwhelmed into the mind. To oblige this over-burden, considers show that dopamine receptors become drained after some time direct reaction to the flood. This occurs with the goal that the mind doesn't become over invigorated when superfluous nourishment is eaten. With less dopamine receptors in the mind, an individual would need to eat more nourishment all the more regularly to get that equivalent positive sentiment. This is the example that is so like illicit drug use and liquor addiction. The more the client takes , the more noteworthy the decrease of receptor destinations, making them ingest bigger measures of addictive substances after some time to deliver the ideal impact. At the point when the resilience level is sufficiently high, withdrawal manifestations will follow in light of the fact that the mind turns out to be genuinely reliant on the persistent flood of synapses. The Brookhaven researchers have done broad research demonstrating that hefty individuals may eat more nourishment than typical eaters so as to attempt to invigorate the dopamine delight circuits in their cerebrums, much the same as a medication junkie or a drunkard. The outcomes from this investigation recommends that methodologies planned for improving dopamine capacity may be gainful in the treatment of large people, says doctor Gene-Jack Wang, the lead researcher on the examination (Tartaglia, 2001). Since eating, similar to the utilization of addictive medications, is profoundly reinforcable conduct, actuating sentiments of delight and joy, we speculated that stout individuals may have variations from the norm in cerebrum dopamine movement too, says specialist Nora Volkow, who was likewise associated with the Brookhaven study (Tartaglia, 2001). Another investigation at Brookhaven indicated cerebrum imaging of hereditarily corpulent rodents that gave more proof on the side of nourishment dependence (Walsh, 2007). Neuroscientist Peter Thanos found that these rodents had lower levels of dopamine D2 receptors than lean rodents. Likewise, the investigation indicated that nourishment limitation expanded the quantity of D2 receptors after some time. The real mind filters were done when the rodents were one month old and again at four months old. The large rodents that had limited weight control plans demonstrated a stamped increment in D2 receptors that were absent at one month old. Prepared and refined nourishments have many fixings that can trigger an addictive reaction. Sugar is one of the substances specifically has been concentrated by clinical and logical research. It has been discovered that sugar can be similarly as addictive as cocaine (Lenoir et al, 2007). The discoveries of Serge Ahmed, PhD., a researcher who represents considerable authority in nourishment fixation, obviously showed in his exploration that extreme pleasantness from sugar outperforms even cocaine reward. His cocaine dependent guinea pigs reliably picked sugar over cocaine. At the point when the rodents were then denied of the sugar, they worked much harder to get it and afterward expended more sugar than they had eaten already. At the point when the sugar was limited once more, the rodents teeth gabbed and they would not like to mingle. This at last proposes needing and withdrawal practices. The majority of our nourishment gracefully has been handled and refined to a point that it has gotten even more a medication and to a lesser extent a supplement. In a normal market you will discover entire aisled of nourishment that contain no nourishment in them by any means. For nourishment addicts, these sorts of exceptionally refined food sources go about as a state of mind modifying drug with various negative wellbeing results. Some state that the nourishment business purposefully changes the flavor of handled food sources all together the intentionally make a dependence on them so as to bring in cash. With all due respect, makers of profoundly satisfactory and unfortunate nourishments just case that a great many people can devour these items securely and that we need just to focus our exertion on the little extent of individuals with a nourishment dependence (Katherine, 2006). Americas expanding pestilence of weight recounts to the tale of how handled and refined antagonistically impacts our general public. Generally, nourishment compulsion has been treated as a dietary issue. Doing so has not been seen as compelling for nourishment addicts. It is obviously increasingly exact, as research has appeared, to regard nourishment fixation as substance reliance where the substance is refined handled food sources. Treating this condition takes restraint from the substance and backing and advising through the withdrawal time frame. Next ought to be progressively state funded training with regards to the idea of nourishment compulsion and its numerous consequences for the body. A nourishment fiend needs recuperation, not medications and medical procedure. REFERNENCES American Psychiatric Association, . (2000). Substance Dependence. Demonstrative and measurable manual for mental clutters, fourth version, content modification. Recovered (2009, November 11) from behavenet.com/containers/issue/subdep.htm Katherine M.A., Ann, . (1996). Life structures of a nourishment compulsion: the cerebrum science of indulging. Carlsbad, CA: Gurze Books. Lenoir , Magalie, Fuschia Serre, Lauriane Cantin, Serge H. Ahmed, . (2007). Exceptional pleasantness outperforms cocaine reward. PLoS ONE 2, 8(698), Retrieved November 7, 2009,from plosone.org/article/info:doi/10.1371/journal.pone.0000698 Tartaglia , Dennis, . (2001, January 31). Researchers discover connect between dopamine and stoutness. Recovered November 7, 2009, from http://news.bio-medicine.org/medication news-2/Scientists-discover connect among dopamine-and-corpulence 9423-1/ Walsh, Karen McNulty, . (2007, October 25). Nourishment limitation increments dopamine receptor levels in obe

Race Class and Gender Essay Topics: No Longer a Mystery

<h1> Race Class and Gender Essay Topics: No Longer a Mystery </h1> <h2> The Number One Question You Must Ask for Race Class and Gender Essay Topics </h2> <p>Michael originates from a little house in a terrible neighborhood. For example, human annotators depicted pictures of someone in a snowboarding ensemble for a person, in spite of the way that the person's face was clouded. The character of Michael is changed because of the white people. In the last two seasons, Michonne has transformed into a critical voice of explanation behind the gathering. </p> <h2> The Little-Known Secrets to Race Class and Gender Essay Topics</h2> <p>This film is an impression of separation in the activity condition, and the circumstances you should do so as to add access to the profession you want. In contrast to race, which is to a great extent observed and comprehended on the grounds of skin shading and phenotype, ethnicity doesn't really offer obviou s signals. These groupings are normally made on the grounds of an individual's outward look, which is a famously untrustworthy strategy. While there are a lot of social issues that originate from this sort of foundational rejection, there won't be room here for me to talk about every one of them. </p> <h2> The Key to Successful Race Class and Gender Essay Topics </h2> <p>This little stunt may be valuable. It's significant on the grounds that you have zero thought how significant it is. An individual can't resist the urge to turn out to be progressively aware of the world, one's place in it, and the limit with regards to change by virtue of the experience. The absolute initial step is to think which question you are probably going to answer. </p> <p>In the end there is positively no 1 way to deal with do social equity training. A genuine case of this is the Ewell family, who's treated over the law because of their group and name. Settle on a law an d clarify why it's so imperative to you. On the off chance that you are in question which laws could be material and the best approach to shield yourself and your clients, kindly talk with a legal counselor. </p> <h2> Choosing Good Race Class and Gender Essay Topics</h2> <p>Gender-explicit practices on informal communication and what they mean for web networks. Wording in underestimated networks advances, and every now and again outpaces language used by those with the social ability to distribute. At the point when we don't recognize not as much location these issues, we're coming up short at decent variety. The issues likewise have issues that exist the world over concerning sex. </p> <p>Default qualities can cause review inclination. Especially with respect to insights concerning a client's distinguish, it is essential to give multi-select checkboxes in any condition when a client might recognize as different decisions that you offer. Try not t o store client information associated with the client, on the off chance that you don't require it. Clients will be progressively happy with giving answers in the event that you clarify how you are going to utilize the information, the way that it benefits them, and how you will ensure the information they offer. </p> <h2> What Does Race Class and Gender Essay Topics Mean?</h2> <p>Though race and class apparently are unquestionably the most remarkable subjects in each and every work. In case you're utilizing at least one of these gadgets in class improperly it might or probably won't be tended to right now, however in any case, it will affect your last grade contrarily. My secondary school experience was among the best in the nation. The participation grade is reliant on going to class. </p> <h2> If You Read Nothing Else Today, Read This Report on Race Class and Gender Essay Topics</h2> <p>The point is to close the holes which exist be tween various women, alongside shutting the hole between sexual orientations. A bigger pilot investigation may comprise of a few stations asking an expert on race and news coverage to dissect a couple of shows. As a general rule, in different ways, it's much more impolite to handle issues of race than to beracist. Roxane Gay discussions about her development for a lady of shading while remarking on the current situation with woman's rights. </p> <p>Think about who's posing what inquiries. I think as social equity teachers while looking for something new we need to discover inquisitive. Presently many have different encounters and contemplations when it respects benefit strolls. They state that a couple of people make light of the estimation of character and the way the numerous things which individuals relate to meet with each other. </p> <p>Throughout the film there are heaps of instances of what the diminish class is made out of in the assessment of society . Authors attempt to achieve different things in different articles the point of an exposition directs the arrangement and style of that piece there are different structures and a few of. By method of model, here and there female journalists need to adjust their names to sound progressively manly to have the option to sell more books. Try not to spare a moment to settle on any of the sex article themes inside this rundown and start the excursion to an elegantly composed paper on sex problems.</p> <p>Race in our general public is believed to be a social build. This paper will need to follow the direction of the issue of race all through the development of America. Examine the setting of the selfies, and the manner in which it influences how they could be deciphered. This isn't a case of the work produced by our Essay Writing Service. </p> <h2>The Argument About Race Class and Gender Essay Topics </h2> <p>It doesn't connote that on the off chance th at you fit into various social order you're naturally more mistreated than certain people, just that you're influenced by various types of abuse. It's not intended to include various gatherings, not as different gatherings. There are bunches of ladies who are anxious to advance sexual orientation just engaged decent variety, not challenge it or bring up the troublesome issues. Presently, the subject of sexual orientation correspondence and sex contemplates is very well known all around the globe. </p> <p>At the end of the semester you will discuss your paper in class for around 5-10 minutes. An American Dream seems to suggest thoughts instead of clarifying. Disclose to us a theme which you have changed your head on over the most recent three decades. Human science course needs a ton of perusing. </p>

The Easiest College Essay Prompts and Requirements

<h1>The Easiest College Essay Prompts and Requirements</h1><p>The simple approach to compose a school article is to utilize the hardest to compose school exposition prompts and prerequisites. It's in every case best to examine each part of your school exposition, including the paper prompts and necessities that you should meet to fit the bill for your school article composing program.</p><p></p><p>The most straightforward school article prompts and prerequisites are those which require a great deal of composing, and you will require a considerable measure of composing. You should initially take a gander at the length of the exposition. An exposition length of one to 200 words is perfect, or, more than likely 2,000 words in full-length style will be ideal.</p><p></p><p>There are a wide range of types, styles, and sorts of writing in a paper. You can decide to investigate what these are, or you can decide to fill in the clear. Whatever you choose to do, you should realize that your proposition will originate from your very own voice. This is a significant piece of your school paper, since it will be you talking from your very own experiences.</p><p></p><p>If you need to investigate the conceivable outcomes of writing in specific sorts, you can take a gander at verse, for instance, in light of the fact that there are numerous different spots to compose verse. There are numerous online administrations that assist you with finding the perfect pieces for your essay.</p><p></p><p>Writing inside the requirements of your school paper composing tips will assist you with keeping away from written falsification. Understudies who steal frequently submit a greater number of mistakes in the process than understudies who remain quiet about their focuses, in light of the fact that they keep their paper to themselves.</p><p></p><p>When composi ng the school exposition, recall that you can discover practically any kind of composing on the Internet. You may likewise find that the least demanding school article prompts and prerequisites are not really the best. Give a couple of them a shot, and pick the one that will work best for you.</p><p></p><p>Writing your school article can be extremely testing, yet the most significant thing is to compose effortlessly. Utilize the most straightforward school article prompts and necessities for this purpose.</p>

Essay Topics For My Favorite Author: Toni Morrison

<h1>Essay Topics For My Favorite Author: Toni Morrison</h1><p>Toni Morrison needs you to compose an article on your preferred point for adored by Toni Morrison. That is a great deal of exposition subjects for cherished by Toni Morrison. Toni Morrison needs you to encounter life, thus the title paper is composed from an individual's perspective. She needs you to envision what it resembles to travel through your reality with her.</p><p></p><p>If this sounds speaking to you, read on as we investigate a portion of the article points for darling by Toni Morrison. We need you to encounter her reality and show her your admiration.</p><p></p><p>But what is the pith of this paper themes for cherished by Toni Morrison? Is it basically to compose a fair supposition about an issue? No. To genuinely feel that you are really conversing with somebody you love, and that you are her preferred author, your exposition should likewise be straightforward and respectful.</p><p></p><p>The article themes for cherished by Toni Morrison will contain papers that are not intended to be questionable, however that address issues of centrality in this current essayist's life. Think about this as the 'customary' subjects of the Toni Morrison's group. These papers will instruct about regions, for example, family life, love, and perseverance.</p><p></p><p>You will discover these article subjects for dearest by Toni Morrison on her site. She has dedicated her whole oeuvre to these points. For instance, the Life-Changing Magic of Tidying Up exposition handles family life, while another article, What's Left? is about love.</p><p></p><p>Toni Morrison expounds on the things that have had any kind of effect in her life. In one of her expositions, What's Left? About affection, her relationship with Louis Sullivan, and her companionship with Diana Butler Bass. In any case, these are not by any means the only territories that she talks about in this space.</p><p></p><p>She has many paper points for darling by Toni Morrison. At the point when you decide to peruse one of these expositions, you will encounter the whole universe of Toni Morrison. The article subjects are composed from an individual's point of view, thus each bit of composing will be extraordinary. You will locate that each exposition is as flawless as the writer who composed it.</p><p></p><p>You can utilize these paper themes for cherished by Toni Morrison, thus numerous different subjects. Your piece won't just be one of a kind, yet it will recount to a genuine story. So quit stalling, and start writing!</p>

Research Paper Topics Psychology

<h1>Research Paper Topics Psychology</h1><p>If you are searching for a venture to kick you off in the domain of research papers, brain science has a great deal to offer. Here are a few hints that will enable you to succeed. It is the comprehension of the human brain and how it works that lies at the center of all authentic research.</p><p></p><p>There are two principle sorts of research paper subjects. The first is the individual exposition, or individual research paper. The second is the task based proposal, or undertaking based research paper. The best brain science investigate paper themes for this sort of paper will include your own life experiences.</p><p></p><p>If you have just had your advanced education yet haven't sought after a PhD in brain research, you should think about beginning with an individual exposition. This is a moderately simple task to do and has a few advantages. First of all, you will have the option to do your examination in the solace of your own home. You won't have to need to head out to the library. You can respond to your inquiries in your own family room, which is an incredible advantage when you have kids.</p><p></p><p>The other advantage of an individual research paper is that you are bound to discover things out that you don't know about. For instance, you may find that individuals think uniquely in contrast to you recently thought. Or then again you may find that individuals additionally carry on in an unexpected way, including their ability to pay money. You may likewise find that they may act in manners that you probably won't have speculated. At the point when you break down what your exploration paper subjects will reveal, you will find that there are various things that you can discover out.</p><p></p><p>Research paper themes can go on perpetually and it's truly up to you regarding which you choose to handle first. Be that as it may, you can begin with the essentials. Numerous scientists who are keen on brain research ask themselves, 'What is fascinating to me?' The initial step is to placed yourself in the shoes of the researcher.</p><p></p><p>If you're somebody who wants to peruse, at that point you're likely intrigued by brain research. Simply investigate a portion of the sorts of research papers that are distributed in lofty diaries. They all arrangement with how individuals work, how the human brain works, and how we learn new data. You will find that it is simply sound judgment that you are keen on these topics.</p><p></p><p>One last tip is to attempt to recognize a couple of theme thoughts that you can concentrate on. For instance, on the off chance that you are taking a gander at generalizations, at that point you should consider taking a gander at zones, for example, bigotry and confidence. You should consider seeing sexual orient ation issues or race. There are numerous points that you can concentrate on, and this is the reason it is so imperative to begin with a zone that you are intrigued in.</p>

The Most Popular Informative Essay Samples for Elementary Students

<h1> The Most Popular Informative Essay Samples for Elementary Students </h1> <p>Your article may consolidate the variables for youngster pregnancy and discussion about the ongoing paces of teenager pregnancy and potential arrangements. In the occasion the task doesn't require a specific point to handle, at that point you're totally allowed to pick something out of your own advantage. A postulation explanation is definitely not an absolutely confirmed certainty and not the result of perceptions. Inquire as to whether you have any inquiries concerning this issue you have chosen. </p> <h2> Rumors, Lies and Informative Essay Samples for Elementary Students </h2> <p>The chief point is to react to the chief inquiry through clarifying the subject in subtleties. Alright, presently you have the essentials about how to go for a useful article subject, how about we delve into some magnificent thoughts! </p> <p>To start with, you must pick a theme. Choosing a point has become the most significant job in useful exposition composing. In the event that it isn't alloted, you should pick your own point. It ought to likewise be fascinating. </p> <p>Young scholars need to figure out how to choose the most powerful words, which composing styles are best for a particular point. You can locate various gathering posts and online journals which creators can permit you to find a prevalent example. Address the chief issues toward the beginning when you start the theme, ensure that the presentation doesn't have factious sentences. </p> <p>Since enlightening papers are truthful, it's basic for the author to forestall including data that repudiates the present realities. It isn't likely that you're probably going to add far to an instructive article with a hazy reason since you don't have the foggiest idea whether the data is entirely significant in your condition. You need to give your perusers enough data so they completely observe what you're expounding on. The information included here ought to be needy upon broad research using sound sources. </p> <p>By the finish of unit 3, understudies will be able to make a powerful section. By the finish of the subsequent week, they will have the option to compose a descriptive passage. Basic understudies need to create explanatory expositions every once in a while. Upper basic understudies will pick up from updates on how best to allude to and refer to content proof. </p> <p>A basic technique to assess understudy composing is to deliver a rubric. Or maybe, it's an outline of knowledge and learning, as of now introduced. Subsequent to reaching numerous greatness understudies from a few universities, our specialists have accumulated some of the best instructive article points to permit you to pick the thought. </p> <p>Gifted organizations for papers will assist you with procuring the best grades in school. You might be keen on commitment discourse models. You might be keen on discourse models for understudies. </p> <p>The perfect thing is to settle on a point that will give you a chance to introduce new thoughts or a new viewpoint on an issue. It is essential to pick a subject you're familiar with to turn away the difficulties of research just as the test of finding a beginning stage. The following stage is choosing a point. On the off chance that you pick a fascinating and convincing subject, it will stand out from the rest and become taken note. </p> <h2>Informative Essay Samples for Elementary Students - the Story </h2> <p>It isn't difficult to stall out while composing the presentation and a couple of understudies regularly find that it's extremely difficult to begin their exposition. Understudies must appreciate the objective of the paper, to ensur e all expressions sound clear and don't bring up pointless issues. </p> <p>Composing papers would in all probability be the absolute keep going thing at the forefront of your thoughts. Composing a proposition proclamation can be among the most significant, yet most problematic components of your whole paper. It is the fundamental thought of your article, which you can figure in a few explanations. </p> <p>You're ready to find some motivation on how best to create a phenomenal exposition snare here. Assuming there is any chance of this happening, have another person perused your article and flexibly their proposals for development. You can get specially designed expositions made by master writers who have down to earth information in making academic articles. Despite the fact that an incredible paper can't be composed without an arrangement, the diagram shouldn't be excessively huge. </p>

Term Paper Proposal Sample - What You Need to Know

Term Paper Proposal Sample - What You Need to KnowA term paper proposal sample is a good idea for students who plan to write a term paper or dissertation. It is especially helpful to college students who are not familiar with the skills and techniques needed for writing a well-written thesis paper.A term paper proposal sample will give you an overview of the things you need to know about writing a thesis. You will be able to identify your needs and discover the best way to solve them. It is important that you have some knowledge before you choose a topic for your term paper.Using a term paper proposal sample will provide you with enough information so that you will be able to successfully write your own thesis on your topic. It will help you come up with ideas as well as outline things you need to know. A proposal can also be one of the most challenging parts of writing a thesis. It is important that you prepare enough material so that you can deal with it smoothly.The best way to ge t through this is to plan carefully before you write your thesis. It will give you a clearer understanding of what you need to do and how to carry out each part of the process. The proposal of a thesis paper will guide you in making the necessary preparations that will ensure that your research is in good shape.Using a term paper proposal sample will help you make sure that your idea is an original one. If you are going to start from scratch, there is a good chance that you might make some mistakes. So having a solid idea about what you want to write and how to structure it will help you avoid making mistakes.Proposals are very important. They are the first step that students take when they are doing their thesis on a particular topic. As such, they should be carefully planned so that they are organized and free from errors.Writing a thesis should be a time to reflect on yourself and your life experiences. Therefore, you should put in the extra effort in the preparation phase. This is why having a written proposal sample will be useful.Your thesis paper should be an original one. Therefore, you should be able to formulate and organize your ideas in a clear and precise manner. Through this term paper proposal sample, you will be able to make sure that your idea is something that has never been done before.

Delillos White Noise and the Family - Literature Essay Samples

Don Dellilos protagonist in his novel White Noise, Jack Gladney, has a nuclear family that is, ostensibly, a prime example of the disjointed nature way of the family of the 80s and 90s what with Jacks multiple past marriages and the fact that his children arent all related. Its basically the antipodal image of the 1950s nuclear family. Despite this surface-level disjointedness, it his family and the extrasensory rapport that he shares with them that allows Jack to survive in his world. Murray, Jacks friend, argues that The family is strongest where objective reality is most likely to be misinterpreted (82). Heinrich, Jacks son, explicates this notion in his constant doubting of reality, arguing, for example, that its all a question of brain chemistry, signals going back and forth, electrical energy in the cortex (45). Jack is caught in a perpetual tension between experiencing reality and relationships with his family as actual while simultaneously being told that there is no actual, that man is nothing more than the sum total of his data (141). It is only through a recounting of the past, the sensual experience of objects and the transcendent nature of his relationship with is children that Jack is able to affirm the actuality of the actual, to affirm, for example, that love is more than merely a biological chemical.Ironically, for Jack and Babette, it is only by recounting the past that they are able to rescue themselves from the past (30). Jack explains that Babette and he talk of everything, The smell of panties, the sense of empty afternoons, the feel of things as they rained across our skin, things as facts and passions, the feel of pain, lossdelight. In these night recitations we create a space between things as we felt them at the time and as we speak them nowThe means by which we rescue ourselves from the past (30). So in recounting the smell of panties etc., and viewing such encounters with either irony, sympathy and fond amusement, Jack is able not o nly to affirm the present and escape the past, but accomplishes something much larger: namely the ability to affirm the realness of such feelings. Thus the family, in this instance Babette, serves as the medium through which Jack is able to overcome Heinrichs skepticism (which is representative of modern science (24)) as to the reality of human emotions. DeLillos image, moreover, of Jack and Babette rescuing themselves from the past also suggests that without family or someone to commune with, man can become lost in the past.DeLillos novel is almost obsessively concerned with appliances: TVs, radios, microwaves etc. They are omnipresent, not only in the characters worlds but within the narrative itself. DeLillo repeatedly interrupts his narrative with sentences like The TV said: And other trends that could dramatically impact our portfolio (61) or MasterCard, Visa, American Express (100) or That chirping sound was just the radiator (94). Just as Jacks world is one suffused with such objects, so too is the narrative, a technique which DeLillo uses to force the reader into Jack Gladneys world. Objects play a dualistic role in Jacks familial life. Jack tells us that Babette and I do our talking in the kitchenWe regard the rest of the house as storage space forall the unused objects of earlier marriages and different sets of childrenThings, boxesThere is a darkness attached to them, a foreboding(6). In this instance the disjointed structure of Jacks family is encapsulated in objects. Although such objects dont allow him to affirm the actuality of the actual they do show him where he can and cannot make such an affirmation. That is, they create spaces (the kitchen and the bedroom) where Jack and Babette can talk, spaces where the actuality of the actual can be affirmed. But objects play another role as well, serving, as Jack puts it in describing one trip to the supermarket, to create a sense of replenishment, of well-being, of security and contentment, of a fullne ss of being that is not known to people who need less, expect less (20). His family, we are told, gloried (83) in such outings. Heinrich, of course, would argue that such feelings have no meaning or realness, that they are nothing more than than the presence of certain chemicals being released. That although objects, real touchable knowable things, may serve to strengthen familial feelings, the reason for such feelings has no basis in reality; that is, they dont exist except as biological chemicals.DeLillo tells us later, however, that It was a period of looks and glances, teeming interactions, part of the sensory array I ordinarily cherish. Heat, noise, lights, looks, words, gestures, personalities, appliances. A colloquial density that makes family life the one medium of sense knowledge in which an astonishment of heart is routinely contained (117). Thus in this instance DeLillo suggests that appliances within familial life do function to affirm the actuality of the actual as reve aled by his phrase the astonishment of heart. This phrase suggests that sense knowledge is more than, as Heinrich would argue, a biological chemical, but rather has a basis in the heart. Of course DeLillos refers not to the biological heart but to the heart as a metaphor for the organ which creates feelings, feelings which are based not on biological chemicals but which have a poetic reality all on their own. This sentiment is echoed repeatedly as Jack has repeated moments of splendid transcendence, moments he tells us, I depend on my children for (155). He avers, It was these secondary levels of life, these extrasensory flashes and floating nuances of being, these pockets of rapport forming unexpectedly, that made me believe we were a magic act, adults and children together, sharing unaccountable things (34). It is in these moments, as he watches Wilder sleep, or holds him as he cries, or watches Heinrich walk through the downpour loving him with an animal desperation (25), that Ja ck gains the strength he needs to survive. Despite Heinrichs rants, which he realizes do carry a measure of truth, and Murrays claims as to the strength of families having a direct correlation with the inability to perceive reality, Jacks family nonetheless, and the extransensory moments he shares with them, prove to him that feelings like these dont exist solely on a biological level, that their reality lies not in their chemical composition but in another separate reality, a reality which allows Jack to affirm the actuality of the actual.

Tips For Preparation of Your Students Essay

<h1>Tips For Preparation of Your Student's Essay</h1><p>If you are wanting to give your understudy a MLA paper, it is significant that you give them the most ideal involvement with planning for this kind of article. You can help them a great deal by giving them a MLA exposition paper test with a legitimate groundwork for their task. The organization of the paper is a standard sort and is required by all understudies to get ready for their school exams.</p><p></p><p>This article test is significant for you to have the option to give the understudy tips on the best way to compose this kind of exposition appropriately. This will give them the data they requirement for composing an astounding paper. As a rule, this is viewed as one of the most troublesome kinds of expositions to finish and requires the correct arrangement to give them the most obvious opportunity to be effective in the undertaking. Along these lines, on the off chance that you ar e intending to give this sort of article to your understudy, there are a few hints you can follow.</p><p></p><p>If you need to figure out how to appropriately get ready for your understudy's exposition, you should search for a legitimate MLA article paper test with a cover sheet. There are various sites online that offer this sort of test for nothing. The best ones furnish an example with a cover sheet just as their very own example scholastic writing.</p><p></p><p>The cover sheet fills in as a guide for your understudy to assist them with building up a topic for their article. The cover sheet is a page containing the principle thought and story of the article. This is normally a blueprint, however some give models a foundation regarding a matter too. You should ensure that your understudy has a smart thought about the primary topic of their paper with the goal that they can build up the paper accordingly.</p><p></p>& lt;p>The blueprint ought to have key focuses that they can fuse into their paper and they ought to likewise incorporate models that show the utilization of key focuses. This will make it simpler for them to compose their paper and gives them the most obvious opportunity with regards to success.</p><p></p><p>It is significant that you show your understudy how to compose a diagram appropriately so they can compose the remainder of the article with no issues. The blueprint ought to be composed by the organization of the paper and keep away from any syntactic mistakes. Also, the understudy ought to have a few models that show their contentions with the goal that they can without much of a stretch compose their diagram. As a rule, you can likewise check the language structure and spelling of the understudy's papers for any potential issues before they start the project.</p><p></p><p>Another significant hint to follow is to ensure that th e paper is solid and steady. Before you hand it over to your understudy, ensure that there are no grammatical errors or spelling botches. Ordinarily, you will locate that a great deal of time is squandered in light of the fact that your understudy just can't finish the task in time. You can take out this by ensuring that all the language structure and spelling mistakes are corrected.</p><p></p><p>Even however the paper may appear to be excessively simple, it doesn't imply that your understudy can skirt this progression. Via cautiously setting up their papers for instructors, you can give them a superior possibility at progress. Attempt to set up your understudy an appropriate MLA paper test with a cover sheet that gives them a few thoughts on the best way to compose a superb essay.</p>

5 Powerful Essay Topics For ESL Students

5 Powerful Essay Topics For ESL StudentsToday I want to share with you the best persuasive essay topics for ESL students. There are some topics that will be extremely useful when you are writing your paper. Here is a list of 5 essay topics that you can use to teach English.General point. This is the most common way of imparting your knowledge on a subject. You can also use this if you want to prove something or tell how things work. Just remember to avoid using too much logic or too much academic jargon in your essay.Social issues. There are some topics that will also be able to make this topic easy to write because of its ability to bring up other related topics. These topics include, relationship, art, and politics.Political beliefs. Another great idea for persuasive essay topics for ESL students is the idea of your political beliefs. One way to do this is to analyze what the two political parties stand for in your country.Personal statement. You can make this a regular topic for y our paper by writing about some personal issue that happened to you or something that just happened in your life. You can also try to find a specific topic and discuss it in a personal manner.Essay topics for ESL students can be easily included into the regular topics that they are used to. You just need to be sure that the topic is something that they can relate to. This will make it easier for them to read and comprehend your paper. Always remember that the English language is a huge subject, which is why you need to make it easy for your student to understand it.Take time to find out more. The reason why many students fail to get good grades on their papers is because they do not know enough subjects that they can write about. If you take the time to write a good number of essays, you will realize that there are some topics that you will love to use. Therefore, it will be easier for you to learn a lot about the English language.I hope that you have enjoyed this article and found some persuasive essay topics for ESL students. I would like to thank you for reading this article.

A Good Man Is Hard to Find by Flannery O´connor and the...

Flannery O’Connor’s short story â€Å"A Good Man Is Hard to Find† and a movie called â€Å"No Country for Old Men† have striking similarities as far as their portrayal of fate working in the lives in humans. They illustrate how the present and the future is left up to chance and is directly correlated with past actions. Both the short story and the movie portray the inevitability of fate to naturally dictate the outcome of people’s lives. Fate is one of the dominant themes in â€Å"No Country for Old Men.† Anton Chigurh, the ruthless killer in the story, would sometimes haphazardly kill people. At other times, he would propose that a potential victim call a coin toss which would ultimately decide whether they live or die. When Chigurh would murder people without a coin toss, they were often in the wrong place at the wrong time. However, it wasn’t completely up to chance, but fate. It’s the idea that every action and every decisi on a person makes will inevitably dictate their future. Chigurh didn’t feel accountable for anyone’s death because perhaps all of his victims’ decisions in life led up to their moment of death and that things were just meant to be that way. For example, he killed a man on the side of the road so that he could take his car. Chigurh also killed all three of the men who happened to be in the motel room he thought Llewellyn Moss would be in. It is by fate that the man was on the same road as Chigurh at the same time. It is also by fate that those three men got the sameShow MoreRelatedA good man is hard to find2745 Words   |  11 Pages#1 A Closer Look Into â€Å"A Good Man Is Hard to Find† By James ENC-1102 The short story I chose for my critical essay is a story that caught my attention with a gentle and inspiring title and as I began to turn pages it suddenly evolved into a theme that caught me off guard and I quickly became intrigued by elusive style of writing the author used to express this story in a unique form of literature. After reading Flannery O’Connor’s â€Å"A Good Man is Hard to Find†, I will discuss the vivid

Of Mice and Men Friendship and Loyalty Essay Example For Students

Of Mice and Men: Friendship and Loyalty Essay Of Mice and Men: Friendship and Loyalty Essay The book that I have read that has really stayed with me is Of Mice and Men by John Steinbeck. I really enjoyed reading it which is unusual because I usualy dont enjoy reading to much. There was something about George and Lennies friendship that really made me think. Seeing how they were and how they shared life was really intresting. George didnt have to bother with Lennie, he could have abandoned him and gone on his own way. This made me think that if they could work hard for there dream why cant I. It showed me that it does not matter were you come from or what you do, it is okay to dream and work as hard as you can to reach it . For all it shows for friendship and loyalty it also shows how sometimes you have to do things you never thought you would do. For example in the end when George is forced to shoot Lennie in the head you would never have thought he would do that, but you can see that under the circumstances he had no other choice. He only had two choices let the other people get to him first and watch them torture Lennie while he died a long horrible death or do it himself and get it over quick were Lennie did not know what hit him. This is also true in life, many times we are faced with tuff choices and even though they may be the hardest you will have to go through, you know that that is the only way. You come to the realization that everything you thought you was about, can all change with a blink of the eye. Category: English .

Facts, Fiction and Sample Cause and Effect Essay Topics

Facts, Fiction and Sample Cause and Effect Essay Topics Students lead busy lives and frequently forget about a coming deadline. Even to get a chance to study in some colleges or institutions they must have the ability in essay writing. Students that are in college are having difficulty writing essays. Therefore, many students and employees decide to get low-cost essay rather than writing it themselves. Don't be afraid to speak to our Essay Writing Service and expert essay writers will gladly aid you with your assignment. Kibin editors are content to help review your paper. Such expert writers can enable the students complete essays of any type without difficulty. Our qualified writers are almost always prepared to aid you with your assignment. Why Almost Everything You've Learned About Sample Cause and Effect Essay Topics Is Wrong The argument regarding child nutritional troubles, particularly being overweight, can be managed. You have to have a very clear idea of what you're likely to write about. Naturally, it might be any variety of factors. Students should focus on the way things relate to one another. Or, a breakup is the consequence of poor communication. Example of reaction what's dividing the most important topic. Based on the circumstance, it's important to choose the paragraph style accordingly. Analysis essays separate a subject into its constituent parts for the intent of understanding their function in regard to the whole. Citations and extracts from assorted sources have to be formatted properly. The Demise of Sample Cause and Effect Essay Topics You're absolutely free to include your individual suggestions and solutions about the theme. Today, it's so simple to pollute the surroundings. International Warming is affecting companies all around the world. Hence, your essay has to be interesting and engaging enough in the event that you wish to entice your readers. When the topic is chosen you need to proceed to writing. Your topic is critical, it's something meaningful for you, only then you are going to allow it to be important for others. Select a specific topic that you would like to write about. More often you'll have to select your own cause and effect essay topic. A personalized cause and effect essay is challenging to write, but using a tiny essay writing help an individual can accomplish a thriving cause and effect essay. Cause and effect essay have many sub-types. Though cause and effect essays form a different kind of essays, it may also be subdivided into four different types. Writing a superb essay about cause and effect is simpler than it might seem. Writing a good cause and effect essay is simpler than it seems. The cause and effect essay outline is likely to serve you as a guide for the remainder of the paper. Cause and effect essay topics are thought to be a simple staff, but they ought to be catchy. As a consequence, a number of them struggle financially which leads them back to crime, irrespective of the consequences. You may comprehend the causes and results of the factor however, you may find it hard to sound clear to others. Sometimes it is a challenge to distinguish whether there is quite a cause and effect relationship once it comes to choosinggood cause and effect essay topics. The impact of obesity in children is critical. If you'd like to help your son or daughter understand how causal relationships work, you can discover some practical cause and effect worksheets here. For instance, a student will be asked to answer a prompt requiring them explain just what happens to a kid's health that starts smoking cigarettes. Therefore, the causes and effects appear to be unknown to some. You may not wind up using all the causes and effects listed in your chart. You also need to right down the related impacts of the factor, if any. You may be angry or frustrated, but there might be long-term effects too, including a potential increase in blood pressure.

Topics For Research Paper In Computer Engineering

Topics For Research Paper In Computer EngineeringResearching topics for research paper in computer engineering is a very important process. It involves an efficient use of space and an effective method of increasing knowledge and understanding of one's subject. With these topics, students should have a general overview of the material covered in their course work.Although topics for research paper in computer engineering are important, students should not make it an extra thing to take up. In order to get things done, they should already have some idea of what their course work has to offer. They need to be prepared to write in detail on a topic so that their knowledge would be useful when they are writing their research paper.Usually, students can gain knowledge by reading about such topics. However, they should not feel that just because they have read about the subject matter, they can now write about it. In fact, this may help them a lot, as it gives them a better and deeper unde rstanding of the subject matter. Moreover, students who are really interested in the subject can also read material from various sources and develop their own ideas.Moreover, since these issues can cover various concepts and parts of the topic, the student should write about specific areas and key words of the topic. There are also specific spaces and passages to keep in mind. These will help the student when he or she will have to write about it in his or her research paper. It can be helpful to note down these points as well.Different theories can vary on the topic, thus the students should also be able to write about these subjects as well. Many topics have many different views and opinions on it. Students should be able to understand these points.While writing a research paper, students should also be able to putin a lot of details. This helps them when they finally get their paper to be accepted by the professor. In fact, they may be able to show how detailed they made their pa per by including photos and illustrations and the use of figures.Students should also include specific items or subjects they have included in their paper. A good example of this is using software as references, rather than simply using general computer knowledge. In addition, students should be able to include sources and references.It is very important to remember the fact that writing a research paper for computer engineering is very different from writing one for a science. Students should know how to format their writing and how to highlight specific things. Also, they should also be able to use spell check to edit their work.

The Argumentative Essay Topics Easy Diaries

The Argumentative Essay Topics Easy Diaries Most Noticeable Argumentative Essay Topics Easy It's more interesting to compose an argumentative text about love. It's challenging to understand that specific number, the ASPCA's Bershadker explained. You are able to also restate the ideas you've discussed in the body paragraphs in order to make your point valid. You may certainly revise your own paper, and I suggest that you do, but it's always a great idea to let somebody else read your paper too. Each paragraph needs to be restricted to the discussion of one general idea. When you start to work on the topic the next points should be taken under consideration. There are invariably a vast range of opinions on the topic of technology, and here are our favourite things to consider on this issue. In choosing your topic, it's frequently a good concept to start out with a subject which you already have some familiarity with. There are lots of information available on the internet to help students select the ideal topic therefore a good deal of attention needs to be given to finding articles on selecting a topic and what things to remember while searching for that elusive topic. There are many approaches that may help you to pick a topic. When it has to do with writing an argumentative essay, the most significant matter to do is to select a topic and an argument you may really get behind. There's no point if one selects a topic that isn't even understandable. The topic has to be interesting, the topic has to be essential and finally the topic has to be informative. Top Argumentative Essay Topics Easy Choices The cost of an essay rides on the total amount of effort the writer has to exert. It's important to select debatable argumentative essay topics since you need opposing points that you are able to counter to your own points. Lastly, the post fails to deal with conclusions that follow from its premises. It contains numerous statistics. Argumentative Essay Topics Easy - Overview It is very important to check reviews about essay writing services in order to be confident they can deliver your task before the deadline. Special attention also needs to be paid to instructions which offer clear structure that coul d be utilized in essay writing. If you select boring, bland or irrelevant topics, you aren't going to have an extremely prosperous paper. Understanding how to compose a strong argumentative paper will help you advance your very own argumentative thinking. You are able to download our sample essay papers at no cost. Argumentative essay is a rather interesting kind of an assignment, as you must gather a whole lot of materials to back up your perspective. An argumentative essay is a certain kind of academic writing. If you're writing an argument paper about social networking, you may be inclined to argue the positive facets of social networking. In addition, the short article suggests that there might also be positive effects of social networking, including sharing positive and happy emotions with other people. At this time you've got loads of topics to pick from and lay down your thoughts on paper. The Los Angeles Times is a Pulitzer Prize-winning newspaper which has been in publication for at least 134 decades. Whenever you choose to ask us for expert help, don't hesitate to get in touch with our support manager s. Lots of people appear to think that working on assignments after school is a vital part of a youngster's success. The very first step is where a significant number of students become stuck. Students lead busy lives and frequently forget about an approaching deadline. Becoming in a position to compose a strong argument can help you succeed in society. Arguments always occur in a specific context. Finding the most suitable arguments can help you prove your point and win. The Downside Risk of Argumentative Essay Topics Easy It is crucial to eat healthier and make excellent choices when deciding what things to set in your physique. When you're picking your topic, remember that it's much simpler to write about something which you currently have interest ineven in case you don't know a great deal about it. One of the greatest approaches to change anybody's mind is with an emotional investment. One of the greatest methods to convince anybody's mind is by way of an emotional c onnection. Women empowerment results in social development 62. Other topics that are certainly of interest to readers is the cultural shift in our society where a growing number of men are trying to locate employment leading to stay-at-home fathers. Together with a complete expert attitude our experts also place particular emphasis on the customer's expectations too. During the research students may also find it useful to categorise many topics into relevant subcategories like recycling, dieting, health, food technology, science and the surroundings. You've got a possibility to select one of the greatest topics for argumentative essay from our list! There are particular topics every expert essay writer will advise students to avoid at any cost. To write a strong argumentative essay, they should begin by familiarizing themselves with some of the common, and often conflicting, positions on the research topic so that they can write an informed paper. You don't need to find super technical with legal argumentative essays, but don't forget to do your homework on what the present laws about your preferred topic actually say. You need to be able to use persuasive language.

Professional Responsibility Sample Essay Questions

Professional Responsibility Sample Essay QuestionsA professional responsibility sample essay question will help you understand what it takes to write a good composition. These sample essay questions are based on many types of situations and how to properly respond to them, in order to determine the right responses.Sample questions should be some of the best resources that you have available. You will be able to brush up on your skills as you peruse through a wealth of examples. Using these samples can improve your writing ability and help you prepare for college-level essays.There are many reasons that you might find yourself asking a sample question. Perhaps you are researching a topic for a thesis paper or a research paper. Or perhaps you are wondering if the correct essay topic is to express outrage at something. Or perhaps you need to think about what type of response you are going to give to a group of students and need to know about essay samples that address that issue.Whateve r the case, sample essay questions are extremely helpful. Whether you are just starting to learn about the topic, or you want to go back and refresh your memory, having a list of sample essays online can prove invaluable. In fact, the internet is the best resource for all things academic, including college level essay samples.As with any other type of essay sample, the professional sample questions should be taken as guidelines. You should make sure that you follow all of the guidelines before actually writing your own essay. However, once you are past the first draft, you should make sure that you get the same kind of response as the sample that you used to begin with.Using sample essay questions as guidelines is an excellent way to start and this is especially true of professional sample essay questions. If you are familiar with the questions, you will be able to take a better look at your answers and pick up any errors that you may have made in your composition. For example, you might notice that you got all of the wrong answers wrong, and then you will know what you need to change in order to get the right answer.In addition, using sample essay questions as guidelines will help you improve your writing skills. The first drafts will not be perfect, but they will get much better as you continue to practice with practice questions. Also, if you want to take your time to write an essay, then you should write as many sample questions as you can find.In conclusion, it is not difficult to find samples of professional level essays online. Just remember that these are sample essays that you can use to work your way through college. You should not attempt to do an essay just from one of these samples; rather, you should use them as a guide to help you learn more about writing an essay.

The Meaning of Work free essay sample

The New Meaning of Work When one thinks of work, one often thinks of a job, but work is far more than a job. Although work certainly provides for basic subsistence needs and decent living conditions, this is not its only function. Work is, above all, an activity through which an individual fits into the world, creates new relations, uses his talents, learns and grows develops his identity and a sense of belonging. Many people enjoy their work and take a great deal of pleasure from it.Many workplaces are pleasant places to be. Many companies have learned that it is much easier to retain employees who like what they do and have fun with their job. Organic structures such as teams and networks are usually much more engaging than traditional, mechanistic structures. Over the past 50 years job satisfaction has increased significantly and quality of work life has improved. The nature of work has changed such as work settings and organizational structures which makes more people satisfied with their jobs. We will write a custom essay sample on The Meaning of Work or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page A psychological contract is unwritten expectations that represents the mutual beliefs, perceptions, and informal obligations between an employer and an employee. The major principle that drives any psychological contract is fairness. For example, when one employee earns more than the another. The way people feel at work has an impact on how they treat customers, their relationships with fellow employees and how productive they are at their job. Unhappy employees are not as productive or as efficient as happy employees.Management can use many ways to ensure job satisfaction for their employees. Most companies have improved their work settings. Flexible work time programs, whereby an employee can set their own work schedule, this is a positive step toward creating a supportive work setting. A positive work setting also makes a working day more comfortable for employees. Accommodations such as furniture, equipment, supplies, an eating area, or a relaxation centre can increase job satisfaction. Most enlightened businesses focus on constantly improving the quality of work life. Companies that create team and networking structures provide a variety of upper management contacts, there is no one boss to deal with. In such structures, where supervisors work closely together, bad managers are noticed quickly then removed. This recent emphasis on project teams has also created more supportive work affiliations. Whereas functional departments and divisions that require employees to work alone in cubicles are often impersonal, project teams that work together in a central space are constantly interacting and try to create cohesion and co-operation among their members.When self managed teams are created, people can become more motivated and enthusiastic, develop new ideas to improve group performance, and assume greater responsibility in putting these plans into action. Boredom is reduced and creativity encouraged. it is important for job enrichment to occur, it provides challenging opportunities and engages the worker. Employees feel that they are accomplishing something significant and that they are making a contribution to the firm. They can make decisions and take responsibility for their work.It creates a sense that they belong and are valued for their contributions. Work has evolved a over the decades, due to the progress of sciences and technologies, major transformations happened in the organizational structure and culture, with their consequences on the organization of work. Compared to what workplace was 50 years ago, in todays world, the structure, content and process of work have changed. The most recent century has seen rapid change occur more frequently than ever before, due to technological developments.These developments obviously have the aim of making lives better, simultaneously bringing better producing environments to the workplace. Many companies use modern technologies to develop their productive capacity. This means that technological advance improves the quality and quantity of  products, affecting staff communication within organisations. Fifty years ago, factory jobs were replaced by work in the service sector. Now, the information  revolution has turned the ideal employee into a person with skills such as the ability to understand, synthesize and analyse information.

No Escape essays

No Escape essays No Escape Don't leave the hashish lying around. That's the mistake three American buddies make in Malaysia, on the very day that two of them, Sheriff (Vince Vaughn) and Tony (David Conrad) head back to the States. It started out as a vacation to paradise, Malaysia. Three buddies thought this to be the trip of a lifetime, great women and great marijuana they would always say. However the small mistake they make winds up costing one friend his life. Sheriff, Tony, and Lewis rented a bike from a local merchant one morning. Cruising down a dirt path they almost collide with an incoming truck and the three of them wind up falling off the bike, crippling it in the act. Lewis knows that they must bring back the bike to the merchant, but Sheriff takes it upon himself to throw the bike into the woods since it is broken anyway. This scene is the beginning of their downfall. It doesnt seem like a big deal at all, no one will find out; Sheriff and head back to the states, and Lewis is staying to rescue orangutans from captivity. The movie then jumps to a scene in New York City two years later, where Sheriff is now a limousine driver. The guy Lewis (Joaquin Phoenix) who is left behind gets busted for drug trafficking since the Malaysian police find more than 1.3 grams of marijuana in his possession. This all happened because the merchant reported his bike stolen which was traced back to Lewis who was the only one of the three left on the island. The police searched his cabana looking for the missing bike but located a stash of hashish instead. Lewis was the only one who could be charged since Tony and Sheriff had returned to the states and he was put in a third world hellhole where he had been rotting away for two years. After two years Lewis state of sanity and physical condition has severely deteriorated. He is going to be executed unless the two other men return to Malaysia and do ...

Summary Assignment Example | Topics and Well Written Essays - 250 words - 50

Summary - Assignment Example King advocated peace by the application of non-violence tactics because he did not want to associate violence to his achievements. He reversed the traditional approach of using militant groups such as black panthers to seek freedom and power. He instead, initiates the spirit of non-violence and diplomacy as an ethical way of solving conflicts. He also advocated non-violent movements such as marches, boycotts, and political and economic organizations as weapons to justice. He rejected the use of violence as a way to end violence claiming that self-defense would distract attention from the actual fight King and Malcolm X’s had different ideas towards the achievement of justice and equality. Both had different opinions on ending the oppression of blacks in America making their platforms oppositional. That was evident in 1963 when Malcolm X regarded a Blackman, who did not possess violent revenge notion against their oppressors as a traitor to the Negro community. Non-violent campaigns introduced by King were a breakthrough to freedom as most of the differences resolved diplomatically by negotiations. Non-violence has succeeded in peace in very many countries

Does Receiving a College Education while Incarcerated Influence Research Paper

Does Receiving a College Education while Incarcerated Influence Convicted Felons Ability to Find a Job - Research Paper Example This project stresses that the overall education attainment of inmates and the formerly incarcerated is considerably below that of the general population in every world’s country-this is especially in regard to A and O-levels. In the United States, for example, about half of the nation’s adults had at least some level of college education. This was inconsequentially the opposite indication because less than 2o per cent of state and federal prisoners had some college education. College education for individual convicts while incarcerated ultimately affects their ability to find jobs. College going for the college students is therefore meant to aid the rehabilitation process and not utterly give the convicts employment. Education is one of the best rehabilitation weapons as some of the felons may have done offense due to the lack of appropriate hunger management skills. Through college education, this would be the beginning of learning basics of life for the felons. This paper makes a conclusion that college education plays a critical role for the felons that are incarcerated particularly with regard to their ability to find a job. The views of the researchers point towards using the educational platform as a tool for rehabilitating the inmates. The starting figures of the prison population foster the need of more effective solutions of making the lives of the prisoners better, for their sake and the sake of society in general. Through education, the lives of the offenders can be significantly improved.

Information Gathering Obu Essay Example for Free

Information Gathering Obu Essay Every Research Report requires information as the basis for analysis. Information sources can be categorised as either primary or secondary data. There is no requirement for you to collect primary data within your Research Report; it is wholly acceptable to undertake your Research Report using only secondary data. The difference between primary and secondary data is identified below. Primary data is original data that has been collected by a researcher by whatever means appropriate in the answer of a specific research question. . e. it has been collected specifically for the Research Report. Examples of primary data include questionnaires, interviews, e-mail contacts and surveys. If you decide to collect primary data as part of your research work, then you should state and justify the following: ? The data collection techniques you intend to use e. g. questionnaires, interviews. ? Your sample size and an outline of your sampling strategy. ? The method you will use to select your sample and the likely response rate. If you intend to collect primary data from staff within your chosen organisation you must obtain permission to do this from a senior member of staff within the organisation. You should do this as early as possible during your Research Report, since if you are denied access to your desired information sources you may have to reconsider how to meet your project objectives and research questions. Secondary data is data that has been collected by others for their own purposes, but which may be used by a researcher for his or her different purposes. Examples of secondary data include reference material, books, CD ROMs and financial statements. You should always evaluate the appropriateness and relevance of secondary data sources. Information included in internet sources may not be reliable from an academic perspective and may not be appropriate for use in your Research Report. If you decide to use secondary data as part of your research work, you should state and justify your choice to do so. Where you use published secondary data you must provide precise references using the Harvard Referencing System. This is discussed in more detail in the following section. You must retain all of the information that you collected during your project work until you have received official notification of your RAP grade from Oxford Brookes University. This includes any questionnaire responses, copies of financial statements, extracts from journals, reports, magazines etc. Oxford Brookes University may wish to ask you to provide additional evidence of your information gathering following the marking of your Research and Analysis project.

The Representation of Masculinity and Violence in Henry V and The Rover

The Representation of Masculinity and Violence in Henry V and The Rover Representing violence as an essential tool to gaining control, Henry V is dominated by masculine power, in this case, with the control of France. The cast is mainly male, containing just four female characters, namely Mistress Quickly, Isabel Queen of France, Katherine her daughter and Alice, the attendant. The chorus sets the scene of war in the prologue, with ‘Then should the warlike Harry’ and ‘That did affright the air at Agincourt’. This image is further represented when the Archbishop of Canterbury is conferring with the Bishop of Ely about the King, ‘List his last discourse of war, and you shall hear / A fearful battle rendered you in music. (I.1. 43/44), and further on ‘His hours filled up with riots’, (I.1. 56). Henry lays responsibilities on others for his actions, justifying these actions by appealing to the church for answers, a Christian King, putting all his trust in God. In his speech to the Archbishop of Canterbury, Henry threatens the violence of war, as he appeals to him with ‘For God doth know how many now in health / Shall drop their blood in approbation / Of what your reverence shall incite us to. / Therefore take heed how you impawn our person, / How you awake our sleeping sword of war.’ (I.2.18-22), placing responsibility on Canterbury for the violence that will ensue from him usurping the French Sovereignty. Canterbury confirms Henry’s entitlement to France with his ancestors having held it, also stating that the Salic law is not upheld in France, this being that ‘No woman shall succeed in Salic land’ (I.2. 39). He states ‘T... ... horror at this sight, that tells thee, / Thou hast not long to boast thy shameful conquest?’ (P.235 The Rover). In conclusion, Henry V seems to maintain gender boundaries, with masculinity being active alongside violence. Whereas The Rover stands between the acceptance of masculine power and female dominance. Bibliography OWENS, W.R. and GOODMAN, Lizbeth, Ed. Shakespeare, Aphra Behn and the Canon (London: Routledge in association with the Open University, 1996). BEHN, Aphra. Oroonoko, The Rover and other works (London: Penguin, 1992). SHAKESPEARE, William. Henry v (London: Penguin, 1968, 1996). Audio / Visual TV 3: The Authentick & Ironicall Historie of Henry V VC 1: A210 Approaching Literature: The Rover Audio Cassette 6: Henry V AC2125 Audio Cassette 7: Henry V AC2126

Customer service in Halifax Essay

Customer service Customer service is any part of the service that customers receive from the staff of the business. It is also a way in which the organisation deals with its customers. Businesses need their customers to buy their products or use their services in order to survive and make a profit. The way that they treat their customers is therefore very important. Many businesses have a policy of customer service, which involves putting the customer first in all situations. Customer service involves: * Making sure the product range is available to the customer * Making sure the product is safe and reliable * Providing information about products and being able to give advice * Making sure the product range can be delivered if necessary * Providing credit facilities where appropriate * Providing after sales service guarantees It should be the aim of every business to provide the highest level of customer service. There are laws, which provide protection to customers buying products. Businesses should know what their obligations are under these laws.it will help them maintain a high level of customer service. Why customer service is important in Halifax Customer service is important to Halifax because it brings in profit (the more customers the more the profit). The customers provide income to Halifax. Halifax does so much advertising and looses money but because it provides good customer service, the money lost is replaced. Customers are also a source of market research information Customers ensure the survival of the business Because of good customer service, Halifax spends less effort dealing with customer complaints. Customers are relined and refrained in Halifax because they are treated well and are made to feel good and safe with their money and properties. Halifax’s image is improved This is because everyone knows that it provides good customer service. My friend told me how good Halifax is and I was attracted to go and open up an account with them the next day. I also told my boyfriend about it that also went and opened up an account with them. To build customer loyalty All Halifax’s customers are loyal to it and they keep on using more of its services. They enjoy them. Increase competition It is only natural that where there is an attractive market, competitors will seek to obtain profitable businesses. The newcomer may sometimes even have an advantage due to the fact that he may have benefited from the experience of the long established supplier. As the newcomers start from scratch, they can use the latest equipment, techniques and systems and can select staff to fit the image they wish to create. Good customer service also gives Halifax a competitive advantage over other banks or building societies. Better informed customers Customers know a great deal more about Halifax’s services than they used to, partly because of the competition and partly due to the extensive studies conducted by consumer groups, and Halifax staff. A great deal of information is also available over the Internet. The emphasis put into competitive advertisements also makes customers more aware of the aspects they should examine. Halifax is a very good example where public pressure has forced regulations ensuring fuller disclosure of costs and more realistic estimates of benefits. Product similarity From the customer’s point of view, who I interviewed, it is difficult to distinguish many of Halifax’s services from those of their competitors. They often use the same services perform the same tasks in a very similar way. As an example, I could look at the personal computer industry, where a large number of computers can utilise the same software programs. One of the few ways Halifax can differentiate thereselfs from there competitors is by means the image for customer care that they build up and the reputation for customer support that they have earned over time. Rinsing demand for improved support With the choice of supply sources now available to Halifax customers they know that they are in a buyer’s market and they are therefore demanding improved support from the Halifax they have selected. In general it has been shown that with a higher living standard, customers are willing to pay for improved support. For instance customers in the past may have been willing to wait for a week or two for a telephone to be installed whereas now they expect it to be done in as many days. Life cycle costs As many products are technically more soficicated, customers have become more dependent on the continuing support from Halifax to keep their services in operation. They are increasingly looking at the life time costs and Halifax’s ability to support their services efficiently throughout the life of that service. When a customer buys a car for instance, he will want to know how good the maintenance service is what the costs are likely to be the fuel consumption and the resale value after a certain number of years. Training the frontline This is important because it means good customer service in Halifax in a way that when all staff are trained, there will be good communication between the staff hence providing good customer service. Training helps Halifax maintain good service in different departments. For example technology, promotional, health and safety, money wise. Managers in Halifax identify training needs for internal customers and provide suitable training events. Halifax is aware that well trained internal customer service provides good external customer service. Identification of the situations that require staff to have contact with customers A customer is a person who requires a product in exchange for money or who uses a service. Staff can have contact with customers through so many ways these are: By phone This is normally used when one of them (customer/staff) needs to ask a question and get a quick response.because both the staff and customers cannot see each other, it is unable to observe the other person’s body language. Though this happens, customers are not left waiting. The member of staff says what he is doing and how long he will be. The customer is always being informed of the actions taken. Music is often played to customers kept waiting in order to give them something to do, i.e. listen to music. The staff make sure they do everything they can to make the customer feel valued. Through letters This is used when a permanent record is needed. Eg.where a letter head showing the Halifax logo adds credibility to the company. Sentences are always kept short in the letters. The subject is always introduced at the beginning of the letter so that the customers know what the letter is about. Through Internet This is used when you can not get someone on the phone. The email is given an effective tittle, which makes the reader want to open it. They are not typed in capitals because the reader may think that the member of staff is shouting. Face to face This is done when the customer is on the premises. Usually when delivering bad or good news. Also when a permanent record is not required. Or when documents have to be handed in for opening new accounts. Through fax This is used when speed is required and the information is not confidential. This applies to letters. Staff always contact customers about: * Details about the new extra services introduced * Their bank accounts * Their mortgages * Their complaints * Opening bank accounts * Overdrafts * Foreign exchange purchase transfer * Withdrawal or payment * New service products etc Ways in which Halifax meets the needs of its customers Halifax is a successful firm because it identifies who its customers are and what their needs are quickly. Needs of internal customers Needs of external customers Sick pay To make a purchase Holidays Need to obtain information about a product Pension Company cars To make a complaint Staffs discount To maintain ethical standards Working conditions e.g. Safe environment Specials needs like the deaf, blind, old, physically handicapped, or with children. Job security Food Decent wages or salary. Christmas presents and bonus/ end year party Staff facilities e.g. room, gyms, toilets. Training. Training of internal customers in all aspects of their jobs ensures that external customer needs are catered for, whereas good staff relations or industrial relations, effective communication and good company policies ensures the satisfaction of internal customer needs. Internal customers These are members of staff who rely on other members of staff to help them do their jobs properly. In Halifax, internal customers’ feedback is included in performance reviews. Halifax is now making input a formal part of a 360-degree feedback process, in which employees, peers and the manager all evaluate the performance of managers. In addition. Halifax talks to its internal customers during meetings and asks them about their needs and finds out how it can serve them better. ‘Always giving you extra’†¦ as long as the employees do it for their customers, they’ll do it for the employees. They’re looking to develop the best motivated and best rewarded team in the business, so the employees should expect plenty. Training, sales support, personal development, opportunity, great incentives†¦ you name it, Halifax goes that extra mile to make sure the employees have everything they need for a rewarding career. And that, of course, includes a benefits package they find hard to beat – by anyone, anywhere. It covers everything they’d expect (good salary, generous holidays) and plenty that they wouldn’t, such as bonuses and incentives, share schemes, discounted mortgages and plenty more†¦ all adding up to a total rewards package to match their total commitment. The following are part of Halifax’s human resource policies: Pay (plus bonuses) Generous Holiday Entitlement Shares Colleague Products Money Purchase Pension Life Assurance Flexible Working Flexible Benefits Recognition Our commitment Support when it counts Academy Pay (plus bonuses) Halifax starts by giving employees a highly attractive basic salary. They have bands, but there’s a lot of flexibility. So they’ll take into account the nature of the role, as well as the employees’ skills and experience. On top of this, everyone has the chance to earn more by putting in ‘extra’. So employees can earn a bonus for individual, team and company performance. Reach or exceed the employees’ targets for example, and the employees can expect to receive between 10% and 30% of salary – extra! Nice. Generous Holiday Entitlement The employees receive between 22 and 30 days paid holiday a year, depending on their role and length of service. Shares Halifax group wants employees to share in their success (they like smiling people). They won’t go into detail here, but there are various schemes where employees receive either shares or share options. It’s hugely popular. Largely because it can be hugely profitable for Halifax’s colleagues. Colleague Products Halifax is the UK’s number one for savings and mortgages, and have plenty of other products too, such as insurance and healthcare. All of which are available to employees at attractive, discounted rates. External customers These are individuals and business customers who buy or use the goods and services provided by an organisation. With staff who can speak a wider range of languages, Halifax and customer service has improved. They monitor holiday costs constantly to give customers a better deal. Plus, they can give customers a guaranteed minimum 5% discount on a wide range of brochure-priced holidays and charter flights! Halifax also meets its customers’ needs by giving eye contact, explaining transferred telephone calls to customers and colleagues, being genuine and sincere, knowing about their products or services, knowing about its policies, treating customers as individuals, and minimising queuing times. Home delivery For home delivery, orders placed in a branch or over the phone before 2.30pm Monday to Friday are usually delivered to the customer’s home address by 12 noon the next bank working day (excluding Saturdays). Orders placed on Saturday or Sunday are usually delivered by 12 noon the following Tuesday. All home deliveries are by Royal Mail Special Delivery. There is a charge of à ¯Ã‚ ¿Ã‚ ½5 for all home deliveries. Home delivery is not available for orders placed online. Always giving extra to customers with particular needs Halifax group is committed to providing all their customers with excellent service, whatever type of relationship they have with them. They do their outmost to help all customers with special needs. Their cash machines are generally installed at a lower level to make them easier to reach, and the newer machines have been adapted for the visually impaired to use. Halifax has around 800 branches in the UK, most, of which are open plan to make it easier for customers to find their way around. The majority have a reception desk, with seating provided. And their staff are always on hand to discuss specific needs or answer queries. Wheelchair users Getting in and out of Halifax’s branches is usually easy, with level or ramped access from pavements. And, wherever possible, doors are automatic. Call Assistance At some branches steps are unavoidable, so a ‘Call Assistance’ bell system was installed, so that a member of staff can be called. Servicecall Some branches are fitted with the ‘Servicecall’ system, so that customers with a Servicecall transmitter can alert staff of their arrival. Lifts Where branches have split-level banking halls, Halifax provides internal ramps or wheelchair lifts. Low-level counters and counter queuing rails Lower level writing surfaces are increasingly being provided at the counter. All branches have counter queuing rails, often with lower level writing surfaces. Other banking options To help make it easier for all their customers to manage their finances at their convenience, they offer a number ways to access Halifax as well as via other large network of branches across the country: Online Customers can apply for a Halifax Current Account online. Then once it is registered for telephone banking they can do their banking online via Halifax’s website 24 hours a day, seven days a week. Click www.halifax.co.uk for more details. They also offer a Share Dealing service online, and applications for other products such as Personal Loans, Credit Cards and Travel Insurance can be made via the web site. Telephone Halifax Direct is a 24-hour telephone Current Account service. Customers can use it for everything from checking their balance and ordering a statement to arranging an overdraft. Arrangements can also be made for customers to pay bills and transfer money to other Halifax accounts. All Halifax customers can telephone Halifax direct for other services, for example a Personal Loan or travel money. Customers who are hearing impaired, can contact Halifax Direct using textphone on 0845 732 3436 Contact Halifax They have undertaken an extensive disability awareness programme to help staff overcome the barriers which people who have a disability face. To help them continually improve their services, if you would like to make any comments about their site or the services they offer customers with disabilities, they request the customers to use this form. Philomena Gray, Disability Manager by e-mail: JayneO’Connell@HBOSPlc.com or at:Halifax plc Trinity Road HALIFAX West Yorkshire HX1 2RG How Halifax deals with customers’ complaints Once Halifax is prepared for any potential problem a customer may have brought to them, their next step is to use the company’s complaint system the company has in place for dealing with complaints. Halifax deals with complaints in many different ways. This can be done through: 1. The telephone 2. Face to face 3. In writing: typical written communications involve providing information on the services provided, prices of mortgages, statements of accounts and safety procedures. Because Halifax actively seeks and encourages complaints, they are able to understand and meet the needs of their customers. If a customer is dissatisfied and is unable to express that dissatisfaction, Halifax will never see that customer return. What is worse, the customer may also persuade potential customers not to stop within Halifax too. Customers with bad experiences were twice as likely to tell others about it as those with a positive story to recount. Customer complaints are viewed as opportunities to improve a service offered rather than problems ignored. The causes of the complaints are dealt with the and lessons learnt. Customers making complaints are seen as contributors to the process of improving customer services rather than awkward individuals who enjoy making life difficult for staff. By respecting customers and treating them accordingly Halifax is able to monitor and improve the quality of service offered. Many products arise because the law has been broken. There is a large number of laws that try to protect the customers. Halifax tries not to break the laws. The major consumers’ laws include; The descriptions Act 1978, which makes it illegal for Halifax as a business to give misleading descriptions of their services and products. The consumer safety Act 1978, which make sit illegal to sell goods, which may be harmful to customers. The consumer protection Act 1987, which makes it illegal, amongst other things, for a business to claim that its prices have been reduced when they have not. It also makes suppliers responsible for any injury that results from defective goods. The consumer credit Act 1974, which requires Halifax to have a specific licence because it offers credit otherwise they will be committing an offence. If the law has been broken, customers can take Halifax to court. This may cause the business money and give it a bad reputation. That is why they make sure that they do not break the law. Halifax also makes it certain that customers are happy with the services they provide. Details of all customers’ complaints are recorded. This is done so that there is a record of what action was taken in case the customer wishes to take the complaint further. Recording the data also allows staff and management to use it for capturing customer details. The nature of complaint and the service involved is recorded and quite often the name and address of the person complaining is recorded. Halifax has a special service desk for dealing with customer complaints, and also specially trained staff. When customers approach with a complaint Halifax staff make sure they: * Listen to them carefully * Reassure them that their complaint is being taken seriously * Decide on an appropriate action * Apologise if the business is responsible * Record the details of the complaint * Record the action taken Checking that customer’s complaint is valid Halifax won’t take customers’ complaint seriously if it’s something, which is not their fault. For example, if your current account has no overdraft facility but you regularly overdraw the account, you can’t really complain if Halifax charges you for doing so. If, however, charges on your account push the balance into the red, it should not charge you for being overdrawn. Halifax deals with complaints about something in relation to: * Customer expectations not met * Late delivery * Incorrect information * Waiting/queuing times * Attitude of staff * Faulty service products * Statement errors What happens next? If a customer’ complaint is something Halifax has the power to deal with, they will usually start by seeing if they can help the customer to resolve matters in an informal way. One of their staff (usually called a caseworker) will take a fresh look at the facts and let the customer know how they think the customer could reach the agreement. This approach is often called mediation. If a customer has a problem, Halifax can always help They aim to offer customers the best possible service, but there may be occasions when customers feel they have cause for complaint. If so, Halifax will always try to resolve the problem quickly and to your satisfaction. If the customer is unhappy with their response, he/she can take his complaint further through their complaints procedure outlined below. Following Halifax’s complaints procedure does not affect a customer’s legal rights. 1. Where the customer first makes his complaint Halifax aims to resolve customers’ concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, they will let the customer know within five working days who will reply. The people a customer first raise the matter with are often able to help, but there may be occasions when a specialist area needs to be involved. If the customer doesn’t know who to contact, they can: * Call Customer Relations on 08457 25 35 19 * Textphone Customer Relations on 08456 00 17 50 (if you have a hearing impairment) * Write to them at: Halifax plc Halifax Customer Relations Trinity Road Halifax HX1 2RG They will then arrange for the right person to look into and respond to the customer’s concerns. 2. Customer Relations In the unlikely event that the customer remains unhappy, he /she can ask for his complaint to be referred to a Customer Relations manager for further review. If the customer is still not satisfied he can, at this stage, ask the Financial Ombudsman Service to help, or for service-related complaints about Halifax Estate Agencies Limited, the Ombudsman for Estate Agents The Halifax supports fully and is a member of both the Ombudsmen Schemes. These are impartial and conduct independent investigations. Ombudsmen addresses For most complaints about Halifax products and services customers can contact: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Phone: 08450 80 18 00 email: enquiries@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk For complaints about Halifax Estate Agencies Limited: The Ombudsman for Estate Agents Beckett House 4 Bridge Street SALISBURY SP1 2LX Phone: 01722 33 33 06 email: admin@oea.co.uk Website: www.oea.co.uk Types of customer records Halifax uses Market research The final method of monitoring customer service satisfaction is through market research. Market research is a formalised method of obtained feedback and information from customers or potential customers about services that are available or soon to be made available. In Halifax, obtaining feedback from customers is essential in learning how to improve the service offered. The process helps Halifax to understand: * The nature of the service from the point of view of the customer. * What the customers are wanting. * What the customer thinks of the organisation. * What will make the customer feel valued? * What sort of initiatives the customers would appreciate. Halifax is able to show that business decisions are supported by information and evidence gained through research. Therefore through market research, Halifax is able to identify customers’ opinions about: * Interest rates charged. * New and existing services. * After sales service. * The quality of customer care provided by Halifax. Business decisions about these issues can then be made based upon the results of the research. Halifax sends out customer service questioners to 200,000 customers every six months, asking for their opinions on their branch. In addition, ‘mystery shoppers’ posing as potential customers visit and phone the branches to ask for advice. Each quarter, every branch in Halifax network receives two visits and two phone calls from the mystery shopper, who then fills in the research form and marks the branch on factors such as courtesy, speed, and phone handling techniques. All the results are included into a customer service index for each Branch. The findings are also published internally or all to see, with awards for those branches with the best achievements. The market research I undertook about Halifax provided some interesting results. I decided to measure how much customer satisfaction dictated future buying intentions. The research divided the customers into one of three groups: * Those with problem that had been resolved * Those with a problem that had been recently dealt with * Those whose experience of the bank had only been positive As was predictable, the customers who remained dissatisfied were the ones least likely to buy any more of the building society’s services. However, surprisingly, those customers whose problem had been dealt with quickly and efficiently were more likely to use Halifax’s services again in the future than customers who had never experienced a problem. 80% of the customers were happy and 20% were not happy. Among the unhappy customers some of them did not visit the branches often nor use Halifax’s machines. Customers responded positively to open, polite and helpful advice provided by Halifax, even if the outcome was not what the customer was seeking, e.g. applying bank charges. Findings similar to Halifax have emerged from other customer attitude surveys undertaken across a range of businesses. The results of my surveys indicate that by keeping the customers happy, the organisations will retain existing business and will increase future revenue from existing customers. It is essential that a manager act upon any feedback gained through market research. Customers who provide feedback through market research are usually given recognition by Halifax. I also found out that when Halifax do their market research through the surveys, they thank their customers for their time and effort. This is in the form of a card, letter, or telephone call. A number of methods are used by Halifax to find out what the customer thinks of and wants from the service. These include: * Postal questioners. * Personal interviews. * Telephone interviews. * Consumer panels. * Customer feedback forms. Complaints records In Halifax, recording customer complaints and implementing changes to ensure that the customer is not dissatisfied for the same reason again are ways to monitor customer satisfaction. Customers are provided with a system where they feel comfortable about recording a complaint. Only by doing so can Halifax ensure that they are fully meeting the needs of all their customers. When Halifax is dealing with customer complaints, they normally take the customer’s details. This normally helps them to be able to contact the customer when necessary and to know who they are dealing with. Customer Surveys Customer surveys are used to get inside the customer’s mind and learn what they are thinking about Halifax. Surveys can determine customer satisfaction, complaints, compliments and questions. Halifax likes to know what their customers are thinking because it helps them improve or tailor their services. Feedback can be a great source of information. Customer surveys can sometimes be a core competency of Halifax. Surveys can be administered online, in person or even via phone. Surveys should be constructed to pull the most valuable data from employees so that Halifax can later use that data for the betterment of the company. Savings and Debit cards When opening up savings or bank accounts, the staff records your personal details and keep them for further reference. At times this is used to contact customers to participate in surveys, to take advantage of new offers, etc. Internal Complaints When the employees make a complaint, Halifax also takes down their comments and again their details. Personnel records The personnel department keeps records of all employees on the payroll. This includes personal information (name, date of birth, address) as well as details of rates of pay, tax, and national insurance number. The records are confidential and should not be accessible to unauthorised personnel. These records are taken during recruitment. Recruiting When recruiting, managers take employees details for further reference. This helps them to know how much they deserve to be paid to know their retirement age, etc, which can be utilised by the firm to provide good internal customer service. The customer service provided in Halifax and improvements In Halifax, The desire to improve and be the best helps motivate staff by providing them with a challenge. It gives employees the opportunity to suggest ideas, use their initiative and participate in the development of the organisation. Excellent customer service provides a focus for all staff to work towards and results in increased job satisfaction for the employees, as well as increased customer satisfaction. Excellent standards in Halifax’s customer service can only be achieved by having a system that enables them to constantly review and improve the service offered. What is an acceptable standard for a customer today will not necessarily be an acceptable standard tomorrow. Constant improvement is essential. Because Halifax is an organisation seeking to improve the quality of customer service offered, it set quality service standards, which are: * Clearly explained * Realistic for employees * Easily measured Having clearly defined standards and a process to monitor those standards gives employees a goal to work towards. 1. Providing information Staff in Halifax provides customers with information, by letting them know what the business has to offer. The information provided is mostly through leaflets and focuses on: *Lost or stolen cards. * Mortgages * Bank Accounts *Loans * Savings and investments *Insurance * Share dealing. The problem to some members of staff is that they provide wrong information to customers. This happens when they are not sure of the answers to the questions being asked by the customers. Halifax improves this by re-training the staff who have the duty of dealing with customer enquiries. They also provide leaflets containing information of the services they offer. 2. Giving advice Customers often expect advice about the services they know little about Halifax. This is likely to happen with mortgages. When people want to open up accounts from Halifax they expect to receive clear instructions and advice on how to use and maintain them. When a business or an individual goes to the bank, they expect that the staff will know a great deal about banking and that sound advice will be given. But in some cases it does not happen. This is because the member of staff gives wrong advice about the service provided and sometimes it leads to the customer changing him/her mind about opening up an account with Halifax. For example when I wanted to open up an account with Halifax, I was told to bring both my parents passports back with me. I was really shocked by that and was wondering why every Bank does not ask for that. Anyway I suddenly gave up because the passports where with the home office. After three months, I called Halifax’s head office to ask them why I needed my parents’ passports to open up an account yet I had my own passport. The lady on the phone said that it is not right and I should go back to them and tell them that. I spoke to the manager and she said that it is all right for me to use my own passport since I am seventeen. This is why Halifax should train the members of staff going to give customers advice and ensure that they have good knowledge of the service product and procedures. Halifax gives advice on What is the suitable account, loan or action? What is the best mortgage? What is the cheapest way to pay for mortgage? How to use the accounts and cards. How to store and look after the cards. 3. Tailoring the service to what the customer wants Halifax’s staff ensure that customers get what they really want and are satisfied with the services. They know that is what will make them come back again. So staff work out very carefully what customers want and need. They know that customers want to be served quickly and efficiently but sometimes the queue is too long because some tills are not utilised. This really annoys the customers and makes them to leave and maybe pay the money to another account they have in a different bank. Halifax should improve this by letting another member of staff cover for the other if they have gone for their breaks and by making sure that any member of staff who is off sick is covered by using staff who do shift work. 4. Providing credit facilities Halifax accepts payment in a variety of ways for example cheques, cash, account transfers. This makes payment more convenient for customers. In the 1990s, Halifax has been facing a great deal of competition and one way of attracting customers is to offer better credit packages than competitors. Actual details of credit terms have therefore become highly variable and now Halifax is trying so hard to provide the best deal. Halifax is required by law to publish the APR and this does allow some basis for comparison. APR (Annual percentage rate of interest). This shows the actual rate of interest that borrowers must pay on average over the full period of the loan. But in some cases, some customers do not receive their interests which cause complaints and this results to the business loosing customers if the others hear about one’s complaint. This is normally caused by errors on the computers, which they use to automatically offer interest to an account according to its type. So to improve this problem, Halifax management and staff should make sure that the machines are checked regularly to prevent unnecessary errors lik e that. 5. Credit They also offer credit cards to allow customers to buy goods and services and pay for them when they receive their statements from them, usually at the end of the month. When a customer uses a credit card to pay for an item the shop demands its claim for payment back to the Halifax that then pays the shop. Because Halifax must wait for payment from the customer, they usually charge the shop for the right to let customers use the credit card. This explains why the major supermarkets and a growing number of major stores are now offering their own credit cards. For some credit cards, a high rate is charged which makes Halifax lose its customers. They have improved this by putting the rates at a lower charge in order to attract more customers. 6. Administration This is the management of services that help to support the smooth running of department. Every department in Halifax carries it out. These general administration functions might include; 7. Reception This includes greeting people visiting a specific branch, dealing with their enquiries, and taking outside phone calls and connecting customers to right departments. It is also known as the customer service department. When customers come in the branch to make enquiries, in most circumstances there is a long queue. This really annoys customers in that they will complain and give pressure to the member of staff attending to them which will lead to her making mistakes and giving wrong or incomplete information to the customer she is serving. This can be improved by letting the members of staff who are available (not doing any work at that moment) to help out on the reception. This helps Halifax to deal with customers courteously and promptly. 8. Security Ensuring the security of the building property and staff. If there is no security in Halifax, people’s money will not be safe hence loosing customers because all they want is security and trust from the building society. To improve this, CCTVs are installed in the building to keep track of all that is going on in the premises. Most people who come into the Halifax and find it untidy and dirty get the wrong impression and neglect opening up accounts with them. This has been improved by arranging for outside contractors to clean the building, and cater for staff. The clerical work of making records managing records, filling, photocopying. Organising meetings, keeping minutes. Ensuring that internal communications (within the department) operate smoothing. Ensuring the department staffs arrive on time, have the facilities they need and have been paid. Each department will operate in a slightly different way, so it is highly that different departments will have some administrative tasks that are unique to that department, e.g. The human resources department will have to ensure that it has a complete and accurate database of all employees, with contact addresses and telephone numbers. 9. Providing an efficient service This is done when keeping appointments, Replying to enquiries within the shortest time possible, Fast, efficient and friendly service, helping and assisting the customer, answering all telephone calls within five seconds and following the basic principles when communicating with customers on the telephone. Sometimes all this is not done by the employees. They become rude to the customers and act like they have been forced to do their work. They do this by being very slow when serving on the checkouts and not speaking loudly and clearly on the phone. 10. Ensuring that replies to requests for information are with the customer within a reasonable period of time e.g. three days. Documentation is always up to date and accurate. Letters are addressed personally, well typed and without spelling errors. 11. Dealing with customer complaints Sometimes customers’ complaints are ignored or forgotten about because the member of staff has too much work to do which makes the customers loose interest in Halifax. This can be improved by setting up a Procedure for dealing with customer complaints and problems and since sometimes the procedure is not followed, they should improve this more by establishing a customer service department in each store, appointing a member of staff to be in charge of customer services, Communicating effectively with customers and ensuring that customer complaints are dealt with to the satisfaction of the customer. 12. Reliable systems, facilities and procedures Sometimes when customers come into a Halifax branch to open up an account, they find that the phone or computer does not work. This annoys them and either walk out or complain to the staff, which will disorganise the other services. That is if the customer makes a scene. This is improved up setting up quick and efficient technology with good backup, making sure that customer facilities are kept in good working order, by understanding of procedures by all employees The financial sector is a fast moving and rapidly changing environment. Many of these organisations rely on call centres to handle the huge numbers of enquiries received. Unfortunately high staff turnover is a major problem within many branches, so recruitment of the right candidates as quickly as possible is essential. Recognising the need to make quick recruitment decisions, that are valid, objective and more cost effective, Halifax Plc developed a new recruitment process, which met their criteria. Some years ago the Halifax implemented a competency-based application form, using job relevant competencies that are scored through a standardised procedure, and found they could make initial selection decisions quickly, confidently and objectively. For this project the Halifax saw the need to review their competencies in the light of organisational changes. They reviewed their initial selection process, to ensure that the competencies to be used were still appropriate given organisational changes, and the increased organisational emphasis was on business related competencies. The first stage involved reviewing a number of job roles to identify the key job tasks. The results from this early stage were used to develop a telephone checklist. The checklist is used as an initial sifting mechanism, aimed at ensuring that applicants are aware of job demands before they are sent the application form, thus reducing the administrative burden. Before the final structured application form was written a concurrent validation was conducted on a trial group of current job incumbents to identify the key competencies. It was found that specific competencies from the application form correlated highly with manager’s ratings of performance, additionally these competencies also correlated highly with the Customer Contact ability test scores of job incumbents. This suggested that people with higher scores on the competency based questionnaire and the ability tests are far more likely to perform better in the job than those applicants who perform poorly on the competency based application form. The Halifax is just one example of where Structured Application Forms have been used successfully. 12. Employee feedback system An employee feedback system is a structured approach to recording employees’ views and suggestions about the service provided and ways in which to improve that service. In Halifax, employees deal with the customers’ daily and therefore are able to provide useful advice and information to the employer about the views of customers and whether the service provided meets the needs of the customers. Very often, the employees can make valuable suggestions about how to improve the quality of service offered. 14. Quality review system This is a structured system in Halifax that enables an employer to determine the quality of service being offered to customers and the response of customers to that service. A check sheet or rating form can be used to identify the key areas to be audited. The manager will use the form to review at regular intervals the standard of service provided and customers’ responses against the criteria. An employer quality review system involves the manager being out where the customers are and seeing the activities taking place. The system involves the manager observing, examining and evaluating the quality of service offered by different employees in different sections or departments. The manager also listens carefully to customers’ questions, because the issues raised forms part of the evaluation of customer service. A description of any legal constraints affecting the customer service situation There are five main Acts of parliament Halifax knows and they understand the rights they should give to buyers. Most of these Acts are joined towards firms that sell products rather than service products. The sale of goods Act 1979 and 1995 One of the most important Acts today is the sale of goods Act 1979. It covers the fundamental requirements of purchasers, i.e. that goods must be: * As described which means that they should conform their description for example water proof must mean that the items do not leak. * Of satisfactory quality in relation to the price paid, the description, age of the item. * Fit for the purpose for which they are intended which means that goods must carry out the purpose they are made for, i.e. a pen must make a clear legible mark. * The goods must be for a specific purpose the buyer has made clear to the seller at the time of the sale. The supply of goods and services Act 1982 The service standards are affected by this Act. It states that all services should be carried out: * For a reasonable charge * Within a reasonable time * With reasonable care and skill * Using satisfactory materials The consumer protection Act 1987 This Act relates to price and safety. The consumer protection Act is enforced by Trading Standards Officers. It is also an offence not to cooperate with Trading Standards Officers during any investigation. Under the Act it is an offence: * To mislead consumers as to the price of goods, services, accommodation or facilities (e.g. by missing out the VAT when quoting the price) * To mislead consumers over sale prices and claim exaggerated price reductions * To supply goods which are not reasonably safe. The trade description Act 1968 This Act is designed to prevent the false or misleading description of goods, e.g.: * Selling goods, which are wrongly described by the manufacturer. * Implied descriptions, e.g. a picture on a box, which gives a false impression. * Other aspects of the goods, including quantity, size, composition, method of manufacture etc. Usually the spoken word of the seller overrides the written description of the goods as the buyer can rely on the expertise of the salesperson. However, this is obviously harder to prove if there is dispute. The consumer credit Act 1974 This is more applicable to Halifax and requires all businesses, which offer credit to have a specific licence otherwise they will be committing an offence. The Act provides for: * Customers who sign credit agreement in their own home to be allowed a cooling off period of five days. During this period the customer can change her mind or cancel the agreement without any penalties. * Customers to demand within 28 days that retailers provide details of the name and address of any credit reference agencies, which have been used to ascertain their credit worthiness. It is an offence for a retailer not to do this. * The credit reference agency to provide full details to the customer if the request is made in writing, and small administration fee is paid. Any incorrect information must be corrected if further information is provided by the customer. * Advertisements offering credit must include the title charge for credit and the APR (annual percentage rate of charge). The Act also restricts the way in which advertisements are worded and the prominence of financial information relating to charges. * Sellers must provide written details of credit terms if requested by the customer in writing or orally, either in person or on the telephone, unless such a quotation has already been provided. The Health and Safety at Work Act 1978 Not only do employees have a right to expect employers to provide a safe, working environment, they also have a responsibility to ensure the Health and Safety for existing and potential customers. The Health and Safety at Work Act requires employees to: * Take reasonable care for the Health and Safety of themselves and others who may be affected by what they do and what they fail to do. * Cooperate with employers in fulfilling their duties for Health and Safety. Employees who fail to comply with health and safety regulations may be prosecuted. The requirements basically mean that employees must not act recklessly at work. They must follow safety procedures. They must take reasonable care in carrying out their duties and employers should fulfil their obligation as prescribed in the Health and Safety at Work Act. The sex discrimination Act 1975 This Act makes it illegal for anyone to be discriminated against on grounds of gender either directly or indirectly. Even if this is done unintentionally, the organisation is still guilty. So Halifax has to comply with the provisions of this Act. Race relations Act The race relation Act is very similar to the sex discrimination Act. It makes it illegal to discriminate in the work place on the grounds of race, colour, nationality or ethnic origin. Disability discrimination Act Under this Act it is illegal to discriminate against a disabled person in the recruitment and selection process, the contract of employment and the conditions of pay, provisions of training and promotion opportunities, treatment with the workplace. Halifax is expected by law to comply with the provisions of the various Acts. The Health and safety Act 1978 affects both the internal and external customers. Implications of not complying with the provisions of the consumer laws or legal requirement are: * Costs: legal costs of going to court and compensation. * Bad reputation: Negative / Bad publicity hence loss of customers leading to the company collapsing. The roles of the employees in providing good customer service Internal customers Halifax has so many different branches throughout the UK. All of these are internal customers’ to the regional or ‘head office’. Staff working for Halifax are the internal customers. Managers in Halifax want to get the most out of your employees. Generally, the better their employees perform the better their department or company will do. Recruiting the right people Recruiting the right staff is a crucial component of creating the workforce profile Halifax needs to achieve its organisational objectives and they take careful planning and consideration to recruit successfully. While Halifax wants staff who can do the job they’re offering and who are interested in it, the crucial factor in choosing the right team is personality. The managers can teach them the job, but they can’t teach them how to be the right person! Because managers are responsible for recruitment and selection decisions in Halifax, they are aware that hiring or losing staff can be costly, especially if they get it wrong. Smart appearance of all staff Customers will often assess the quality of Halifax by the appearance of the staff. This has been improved by providing them with uniforms which all of them have to wear and this helps the customers to recognise the members of staff easily. Politeness When employees understand and feel a part of the larger picture they provide better customer service because they feel better about their roles and understand the critical nature of their jobs to the overall success of Halifax. A positive and helpful attitude goes a long way toward having satisfied customers, and is important for a positive environment with co-workers. Employees in Halifax know that they should always be polite to customers and be very helpful. Arriving at work on time Employees make sure that they arrive at work on time because they know that if this is not done, they will lose customers hence loosing profits for they company. When they arrive on time, the branch is also opened on time. Teamwork Teamwork is an important part of building a quality Halifax. Having Halifax work like a team involves getting all of the team members to work together towards one common goal. Teamwork through employee training programs can help Halifax team achieve that goal. Teamwork helps the staff first identify the goal it is working towards, whether that’s increasing sales or improving customer service. Once the goals are identified, then they can work on whatever issues may be currently preventing them from achieving those goals. After those issues are addressed, the employees can more effectively work together as a team. Team works can build communication skills and employee motivation. Both of these items contribute to a more successful team and organisation. A successful organisation means more profits, happier employees, and fewer turnovers. The results from a team building exercise can actually help Halifax perform better as a whole. Halifax can benefit by taking time and resources to help their employees achieve their goals by putting them in training program and giving them skills they didn’t know they needed. Teamwork is part of an employee development program that can really benefit Halifax. Health and Safety Health and Safety policies are integral in Halifax business operation. They ensure that the law making employers responsible for the health, safety and welfare of all employees at work is followed. They also help employees to understand and accept their responsibility for their personal behaviour at work as it affects their own, and others’ health and safety. Good Health and Safety procedures ultimately save money and prevent lost time through injury and illness. Because Halifax has more than five employees, they have a written Health and Safety Policy and bring a published Statement to all employees’ attention. Employees are informed that behaviour against the Health and Safety policy is a disciplinary offence. Part of the Health and Safety procedure is to notify the appropriate enforcing authority for registration, at least one month before servicing starts. Authorities are: * Health and Safety Executive This body, besides providing information for businesses, ensure that Halifax meets the regulated standards for: * Escape routes * Storage of materials * Ventilation * Lighting * Hygiene Carrying out their duties All employees make sure that they carry out their specific duties. Managers should be able to carry out their duties by making sure that employees are happy. They can do this by: Motivation Halifax cannot succeed if their employees are motivated to do a good job. You can motivate employees in any type of work environment. Employee motivation is one of the many keys to Halifax’s success. Employee motivation can be achieved through a variety of ways. Employee training programs can be administered on a regular basis. Making an employee feel like they are an important part of Halifax also increases motivation. Appraisals In Halifax, members of staff are interviewed on a regular basis by their line manager and assessed on their performance. It is also an opportunity to discuss any problems and to determine any training and/ or training needs. Performance may be related to pay or bonuses. Care should be taken not present staff appraisal as a hostile or intimidating ordeal. Praise Managers make sure that they praise their staff when they have done well. This makes them happy and also do their job better because they know that their bosses appreciate. Training Managers in Halifax want to get the most out of your employees. Generally, the better their employees perform the better their department or company will do. In Halifax, it is not always possible to find someone who is perfectly suited to a job, with all the necessary skills and experience. They are likely to need some training. This is made even more likely by the fact that as working conditions change, due to new technology, reorganisation, expansion and so on, staff will need training to be able to meet the new challenges. Managers may also provide staff development to enable them to broaden their existing abilities and experiences and to help them achieve their potential for Halifax building society. Finally, motivated staff, teamwork, etc, ensures that employees are committed to their work. Commitment from and carrying out duties and responsibilities by all employees are the prerequisite for good customer service. Good customer service requires input from all employees, and not to be the duty of frontline staff alone.